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Digital Personal Shopping Assistant

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Selfridges

3d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must excel in customer service, product knowledge, team collaboration, attention to detail, and communication. Flexibility, sales expertise, and upkeep of a luxury environment are essential.
  • You will assist Personal Shopping Consultants, interact with clients, maintain client rooms, manage stock, ensure excellent service, and stay informed on trends and competitor activity.

Requirements

  • Support one or more Digital Personal Shopping Consultants with appointments, product sourcing and transactions
  • Positively interact with potential and existing clients. Answering queries and providing guidance on our services
  • Continue to deliver our unique service by maintaining customer care. Supporting your Shoppers with client enquiries, booking and following up on deliveries and client alterations to name a few
  • Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client
  • Work confidently and collaboratively with various departments, from the wider Personal Shopping Team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
  • Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity
  • Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience
  • A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
  • A keen eye for detail. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers
  • Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
  • A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
  • Known to be a sales and service expert
  • An example of our values, a trusted and respected colleague

Responsibilities

  • Support one or more Digital Personal Shopping Consultants with appointments, product sourcing and transactions
  • Positively interact with potential and existing clients. Answering queries and providing guidance on our services
  • Continue to deliver our unique service by maintaining customer care. Supporting your Shoppers with client enquiries, booking and following up on deliveries and client alterations to name a few
  • Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client.
  • Work confidently and collaboratively with various departments, from the wider Personal Shopping Team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
  • Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity

FAQs

What are the main responsibilities of a Digital Personal Shopping Assistant?

The main responsibilities include supporting Digital Personal Shopping Consultants, positively interacting with clients, maintaining customer care, prepping client rooms, collaborating with various departments, and staying informed about the latest trends and competitor activity.

What qualities are important for a Digital Personal Shopping Assistant?

Important qualities include being collaborative, detail-oriented, a great communicator, sales and service expertise, flexibility in roles, and being well-informed about store events and services.

Is experience in retail or sales necessary for this role?

While specific experience in retail or sales is not explicitly mentioned, being known as a sales and service expert is a key expectation, indicating that relevant experience could be beneficial.

How does this role contribute to the overall shopping experience at Selfridges?

This role contributes by providing personalized service to customers, ensuring high standards of care, maintaining the luxury environment, and facilitating seamless interactions between clients and the Personal Shopping team.

What should I expect in terms of collaboration with the Personal Shopping team?

You can expect to work closely with the wider Personal Shopping team, various departments, and divisions to deliver exceptional service and meet the unique needs of clients seeking a personalized shopping experience.

Are there opportunities for product training and knowledge expansion in this role?

Yes, the role encourages staying ahead of the latest trends and expanding product knowledge by taking every opportunity to learn and be aware of new arrivals and competitor activities.

Will I need to maintain inventory or manage stock in this position?

Yes, part of your responsibilities includes maintaining housekeeping standards by returning stock from previous consultations and laying out product options for the next client.

How important is communication in this role?

Communication is very important, as you will need to adapt your style to connect with customers, provide guidance on services, and meet their specific needs and preferences.

What does the work environment look like for a Digital Personal Shopping Assistant?

The work environment will be dynamic, requiring you to support various tasks while maintaining a clean and organized space that reflects the luxury standards of Selfridges.

Is flexibility required in this role?

Yes, team members are expected to be flexible in their duties and be prepared to adapt to the changing needs of the business.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.