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Digital Transformation Lead

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ecocareers

9d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • London

AI generated summary

  • You must have leadership experience in digital service design, stakeholder engagement, team management, strategic transformation, budget oversight, service design knowledge, and project work with central government.
  • You will lead a team to deliver digital projects, engage stakeholders, set outcomes, manage budgets, promote simplification, collect user insights, and communicate service performance.

Requirements

  • - A track-record of leadership in successful design, delivery and continuous improvement of high-quality digital services.
  • - Experience of working with senior stakeholders to persuade them of the benefits of agile and service design techniques.
  • - Experience of building and delivering against strategies to transform and join-up digital or non-digital services, focusing on delivering maximum return on investment.
  • - Experience of building and managing high performing teams, delegating decision making to the most effective level, and empowering teams to deliver to the best of their abilities.
  • - An ability to translate complex aims and needs into compelling vision statements and clear and manageable plans and communicating these in an open and transparent way through a variety of channels.
  • - Experience of managing the expectations of stakeholders with conflicting needs and demands, engaging with senior stakeholders, and developing a pipeline of customer adoption.
  • - Experience of assessing risks, scoping resource requirements, and managing budgets and operating costs to ensure value for money and sustainable development of teams and services.
  • - An understanding of service design principles.
  • - Experience of working on digital projects with central government.
  • - Expertise in gathering, analysing, and using user insight and performance data to design and continually improve digital services to ensure responsiveness to changing needs and technical developments.
  • - Experience of Service Ownership for another major digital service.

Responsibilities

  • Lead a team, at pace, to deliver LEASEs digital change plan - incorporating the digital projects already outlined through a recent Alpha - set direction and advise on which tools and methods to use.
  • Work directly with the LEASEs Board and Change Committee to develop and implement the full suite of digital projects necessary to support the organisations transformation overall and provide regular (at least monthly) updates to the LEASEs Change Committee on progress.
  • Set out clear outcomes that meet the needs of the different stakeholders (leaseholders, park home owners, LEASE staff, MHCLG staff, Government Ministers, other interested sector organisations) including on the quality and usability of your service by bringing in insights from changing user needs and innovative ways of working to achieve the right outcomes.
  • Using OKRs and other metrics to measure the success of the delivery and quality and usage of your service.
  • Own a budget and allocate funding to areas of the service based on decisions about priorities.
  • Identify and progress opportunities to reduce costs and duplication by actively promoting simplification.
  • Ensure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams.
  • Collect data through interaction with customers and stakeholders to provide insights into changing user needs.
  • Continually iterate/improve the service based on user feedback and your understanding of the environment.
  • Effectively communicate the benefits and performance of the service.

FAQs

What is the duration of the contract for the Digital Transformation Lead position?

The position is an 18-month fixed-term contract.

What is the main objective of LEASE?

The main objective of LEASE is to provide free advice on residential leasehold and park homes law, while also acting as a consumer champion for leaseholders and park home owners.

What kind of experience is required for this role?

The role requires experience in digital product/service ownership, digital change delivery, and digital technologies, along with the ability to deliver effectively at pace.

Will the Digital Transformation Lead be working with a team?

Yes, the Digital Transformation Lead will be responsible for leading a team to deliver LEASE’s digital change plan.

How will success be measured in this role?

Success will be measured using OKRs (Objectives and Key Results) and other metrics to assess the quality and usage of the services delivered.

Is previous experience in government projects preferred for this role?

Yes, experience of working on digital projects with central government is considered desirable.

What type of stakeholders should the Digital Transformation Lead expect to engage with?

The Lead will engage with a range of stakeholders, including leaseholders, park home owners, LEASE staff, MHCLG staff, government ministers, and other organizations in the sector.

How often are updates on progress expected to be provided to the Change Committee?

Regular updates, at least monthly, are expected to be provided to the LEASE Change Committee.

Is there a focus on user feedback in this role?

Yes, the role emphasizes collecting data through customer and stakeholder interactions to provide insights into changing user needs and continuously iterating/improving the service based on this feedback.

Will the Digital Transformation Lead be responsible for budget management?

Yes, the Digital Transformation Lead will own a budget and allocate funding based on priority decisions.

ecocareers

Human Resources
Industry
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Mission & Purpose

Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).