FAQs
What is the primary purpose of the Digital UX Research & Designer role?
The primary purpose of the role is to support the Pensions Customer Experience team in ensuring market-leading digital experiences, redefining how digital products engage with customers throughout their end-to-end journey.
What type of contract is being offered for this position?
This position is a fixed term contract set to last until December 2025.
Is prior experience in financial services necessary for this role?
While it is not strictly mandatory, experience within financial services and pensions is desirable for the role.
What are the essential skills required for this position?
Essential skills include UX design/research experience, proficiency in creating wireframes and prototypes, strong analytical abilities, effective collaboration skills, and excellent communication skills.
What are the key responsibilities of the Digital UX Research & Designer?
Key responsibilities include defining and executing the Customer Testing Strategy, creating wireframes and user flows, collaborating with various teams, translating customer insights into design solutions, and understanding technical constraints in customer journeys.
Are there any benefits associated with this position?
Yes, benefits include 23 days holiday (rising to 27), company-matched pension, life assurance, fully paid maternity and parental leave, discounts on various services, and the opportunity for a paid volunteering day.
Where is this role based?
This role is home-based.
How do I apply for this position?
You can apply by clicking on the ‘Apply now’ option to fill out a short application form.
Is training or mentorship available in this role?
Yes, the role includes responsibilities for sharing knowledge to support, develop, and mentor others within the team.
What kind of work culture does Capita encourage?
Capita promotes an inclusive and diverse work environment and is committed to providing a barrier-free recruitment process for all individuals.