FAQs
What is the role of the Dining Services Supervisor?
The Dining Services Supervisor is responsible for supervising the delivery and serving of meals to residents and guests, ensuring cleanliness in dining areas, and overseeing the dining room team, including scheduling and payroll.
What qualifications are required for this position?
Candidates must have Food Handler and Smart Serve Certifications, a minimum of grade 12 education, good oral and written skills in English, and at least two years of previous experience in a similar position in a hotel/restaurant or institutional setting.
Is training provided for new staff?
Yes, the Dining Services Supervisor assists the Dining Services Manager in the recruitment, selection, orientation, and training of new server staff.
What are the key responsibilities of the Dining Services Supervisor?
Key responsibilities include coordinating meal service, managing dining room staffing and schedules, maintaining cleanliness and hygiene standards, resolving conflicts, and ensuring compliance with safety regulations.
Are there opportunities for career advancement?
Yes, there are opportunities for career advancement within the organization, and the Dining Services Supervisor may provide input regarding performance appraisals and discipline of staff.
How do you handle conflicts in the dining room?
The Dining Services Supervisor is responsible for taking appropriate action to resolve conflicts either between residents or between residents and staff, ensuring a positive dining experience.
Is there a dress code for employees?
Yes, employees are expected to adhere to a professional dress code that reflects the standards of Verve Senior Living.
What type of work environment can I expect?
You can expect a collaborative and supportive work environment focused on excellence in service and enhancing the quality of life for residents.
Are there mandatory training requirements?
Yes, all employees are required to complete all mandatory training and education as specified by the organization.
Will I be required to work evenings or weekends?
Yes, the Dining Services Supervisor may need to work flexible hours, including evenings and weekends, depending on the dining service schedule.