FAQs
What is the primary responsibility of the Customer Operations Director at Coca-Cola?
The primary responsibility of the Customer Operations Director is to build short- and long-term customer operations plans and identify opportunities to drive quality, service, and productivity across the system.
What are the qualifications required for this position?
The qualifications required include 7+ years of experience in operations, supply chain, project management, or quality, with 2 years of customer operational management experience, as well as a Bachelor's degree or equivalent.
Is travel required for this role?
Yes, travel is required for this role, estimated at 25-50%.
Where is the position located?
The position is located in Irvine, CA and is office-based when not traveling.
What skills are important for a Customer Operations Director?
Important skills include leadership, influencing, sales process, business planning, relationship building, customer relationship management, operational assessment, strategic thinking, and data fluency.
What kind of experience does the Customer Operations Director need to have with the Coca-Cola FOCS system?
The ideal candidate should have knowledge of the Coca-Cola FOCS system and experience working with network partners to align service, parts, training, and support for new launches.
What is the pay range for the Customer Operations Director position?
The pay range for this position is $141,000 - $165,200.
What kind of benefits does Coca-Cola offer for this position?
Coca-Cola offers a full range of medical, financial, and/or other benefits, dependent on the position.
What role does the Customer Operations Director play in customer escalations?
The Customer Operations Director supports the business development team in responding to customer issues and escalations, optimizing processes to sort, prioritize, and manage them based on business value.
What are the expected outputs of the Customer Operations Director in terms of beverage quality and service performance?
The expected outputs include maximizing the quality and availability of Coca-Cola beverages through stewardship of QMC results, improving service performance in beverage operations, and identifying areas needing equipment investments to support quality and uptime.