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Director, Internal Communications

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Upwork

16d ago

  • Job
    Full-time
    Expert Level
  • Oregon
    Remote
  • Quick Apply

AI generated summary

  • You must have strong communication skills, experience in scaling organizations, remote collaboration, team leadership, strategic thinking, project management, and a calm demeanor under pressure.
  • You will develop a strategic internal communication plan, lead content delivery, manage the Internal Comms team, enhance engagement tools, evaluate initiatives, and stay updated on industry trends.

Requirements

  • Excellent written and verbal communications skills.
  • Experience working for organizations that are scaling and going through change.
  • Experience working remotely and communicating with distributed teams.
  • Proven success collaborating with and influencing cross-functional partners and executives.
  • Experiencing building and leading a team.
  • Equal parts thinker and doer; this role involves both strategy and tactical execution.
  • Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize.
  • Flexibility and growth mindset.
  • A calm, kind demeanor under pressure.
  • Strong attention to detail.

Responsibilities

  • Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters team member engagement, and enhances overall company culture.
  • Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, annual Kick-Off, and communications from our C-suite.
  • Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet and developing an achievable editorial strategy.
  • Be a trusted advisor, building relationships across the business, speaking with candor, and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution.
  • Manage our Internal Comms team effectively and empathetically to achieve consistent high performance – and encourage growth that supports business needs and individual team member goals.
  • Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications.
  • Collaborate with our People team to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization.
  • Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics.
  • Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches.

FAQs

What is the role of the Director, Internal Communications at Upwork?

The Director, Internal Communications will lead and manage the internal communications function, shaping the organization's messaging and driving consistent and impactful communications that align with Upwork's values and goals.

What are the key responsibilities of this position?

Key responsibilities include developing and executing internal communication strategies, leading corporate internal communications, managing the Internal Comms team, collaborating with cross-functional partners, and evaluating the effectiveness of communication initiatives.

What qualifications are required for this role?

Candidates should possess excellent written and verbal communication skills, experience in organizations that are scaling, proven success in collaborating with executives, experience building and leading a team, strong project management skills, and a calm demeanor under pressure.

How does Upwork approach employee engagement?

Upwork collaborates with its People team to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization.

Is experience in remote work important for this role?

Yes, experience working remotely and communicating with distributed teams is an important qualification for this role.

What is the salary range for the Director, Internal Communications position?

The annual base salary range for this position is between $158,000 and $249,500 USD, depending on skills, qualifications, experience, and location.

How does Upwork promote diversity and inclusion in its workforce?

Upwork is committed to recruiting and retaining a diverse and inclusive workforce, and does not discriminate based on various legally protected characteristics.

What kind of projects will the Director, Internal Communications be leading?

The Director will ideate and drive effective campaigns around critical company priorities, collaborate on change management and crisis communications, and oversee internal communication tools and systems.

What is the company culture like at Upwork?

Upwork’s culture is vibrant, built on shared values, fostering community, collaboration, and a bias toward action, with opportunities for personal and professional development.

Are there opportunities for career growth in this position?

Yes, the role includes managing the Internal Comms team and encouraging growth that supports both business needs and individual career goals.

The world’s work marketplace.

Technology
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Upwork is a global freelancing platform that connects businesses with independent professionals across various fields, including writing, design, programming, and marketing. The company's ultimate mission is to create economic opportunities for individuals by providing a flexible and scalable platform where freelancers and businesses can collaborate effectively. Upwork's purpose is to empower a diverse workforce by facilitating remote work, allowing professionals to find projects that match their skills and interests while enabling companies to access a broad talent pool and manage projects efficiently.