Logo of Huzzle

Home

Matches

Explore

Manage

Director of Digital Transformation and Relationship Management

image

Amadeus

Aug 26

  • Job
    Full-time
    Expert Level
  • Consulting
    Business, Operations & Strategy
  • Quick Apply

AI generated summary

  • You must have 15+ years in business transformation, digitalization, process/system implementation, experience in global organizations, and strong leadership skills, with a consulting background preferred.
  • You will manage digital transformation initiatives, align strategy with investments, oversee project delivery, cultivate relationships with stakeholders, and lead multiple teams to drive business value.

Requirements

  • Over 15 years in corporate-wide Business Transformation, in Amadeus or other industries/companies
  • Strong track record in digitalization evolving Business / Functional Units operating model (process, people, data, systems) on a global scale, and leveraging technology as enabler of transformation
  • Experience in implementing and/or transforming Marketing, Commercial, Delivery and Back-office (Finance, Human Resources...) processes and systems
  • Strong industry and/or business acumen incl. process, data and technical points of view
  • Strategy consulting background, P&L or Marketing/Commercial responsibilities is a plus
  • Significant work experience in highly decentralized organisations with strong business units
  • Strong experience in business case elaboration and value realization. Ability to anticipate risks and propose mitigation actions consolidating all points of view among stakeholders
  • Experience leading international teams

Responsibilities

  • 1. Orchestrate Digitalization Governance to align investments, funding and initiatives to business strategy and priorities and to DTS technology roadmap. Identify, formulate and design the necessary transformation initiatives through excellent negotiation and consulting skills.
  • 2. Based on objectives/strategies agreed with business partners, build the Digitalization portfolio, define, implement and manage business and DTS roles leveraging Lean Portfolio Management, integrate technology needs and requirements in alignment with business strategic directions, cascade down the commonly agreed portfolio within the relevant organizations.
  • 3. Create compelling business cases that clearly state business impact / value and process changes from system deployments. Focus on business outcomes, define concrete goals, and link metrics to strategic goals - so that positive differences in business performance is measured and tracked.
  • 4. Be accountable for opportunity assessments, secure the approval, capacity and budget required to start pre-project, drive Project Preparation Plan (PPP) and produce required deliverables according to existing framework, ensure appropriate alignment of new initiatives to business strategic themes following Lean Portfolio Management methodology.
  • 5. Propose, evangelize, collect, and qualify new DTS collaboration opportunities with business partners & drive the adjustment of DTS Portfolio based on agreed priorities. Support LTP and budget processes accordingly. Inject hyperautomation capabilities (automation, low code, process mining, GAI...) by design in digitalization initiatives.
  • 6. Define the implementation strategy and lead the execution & governance of digitalization projects through the different phases - mobilization, kick off, design, build, test, go live, hypercare - and their different dimensions - processes, people, data, technology, governance. Own the project management methodology and best practices for transformation.
  • 7. Focus on business outcomes, define concrete goals, and link metrics to strategic goals so that increased value and positive differences in business performance are measured and tracked.
  • 8. Assure the digitalization initiatives of the portfolio are delivered on time, on scope and on budget, manage deliverables, planning, budget, risks, issues, contingency plans, change management, etc. Secure consistency and alignment within overall digitalization roadmap.
  • 9. Be the conductor of the stakeholders involved in the execution of the digitalization initiatives, showing the way and synchronizing the different players (business stakeholders, solutions teams, enterprise architects, process, data and change management specialists, vendors, contractors, consulting firms, etc.).
  • 10. Propose and implement improvements and better ways of working across DTS and with business partners to industrialize or reuse in execution. Evangelize teams incorporating lessons learnt, best market practices and past experiences of other Transformation Programs.
  • 11. Act as the Digital & Transformation Services (DTS) main point of contact of Business and Functional Units stakeholders including top leadership and SLT (Senior Leadership Team), ensuring strategic intents are met and being the advocate of the services that DTS delivers.
  • 12. Identify key stakeholders and define a relationship plan, make it a live asset to discuss & align within DTS.
  • 13. Own strategic relationship for each business stakeholder, develop deep knowledge of business strategy, processes, products, and organization, build trusted and reliable partnership foster relationship and alignment.
  • 14. Ensure exit criteria are met for program/project closure, secure operating model, budget and processes for maintenance and evolutions, assure transition to business as usual in agreement with business stakeholders and within DTS, assure visibility of the projects and the recognition of project’s contributors.
  • 15. In partnership with business partners, establish the mechanisms and governance to measure process adherence and overall adoption, metrics-driven accountability (e.g. through process mining), benefits realization, user satisfaction and value realization. Identify post implementation potential gaps. Shape the resolution / remediation initiatives which will be funneled back into pre-sales stage.
  • 16. Drive lessons learnt from each project to feed best practices and industrialized methodologies, identify opportunities to improve, do better, quicker, and cheaper.
  • 17. Responsible for 45-50 permanent internal resources cross multiple sites, plus 200+ external resources assigned to transformation initiatives. Manage resource assignment, allocating the right profiles to the corresponding initiatives according to the level of required seniority for the project execution and / or acumen (business and/or technical). Coordinate team efforts within the various digitalization portfolios and connected initiatives.
  • 18. Responsible to set team vision, mission and objectives in alignment with company and DTS strategy.
  • 19. Responsible for people development and growth including but not limited to the setting of team and individual objectives and measurement criteria, assessment, personal development, identification of promotion and/or lateral moves, bonus and salary review.
  • 20. Responsible for leading a Business Process Innovation team, which enable transformation through consulting and change management skills to increase value delivered to business partners through technology and optimized practices and business processes.
  • 21. Responsible for leading a Data Management team that enables transformation by looking at end-to-end data model consistency from governance, process and technical standpoint.
  • 22. Responsible for leading the Transformation Delivery Office which defines and owns the methodology and practices needed to guarantee the end-to-end delivery of transformation initiatives leveraging SAFe / Agile / Waterfall practices.
  • 23. Responsible for leading the Quality and Testing Services needed to implement and evolve the DTS application portfolio.

FAQs

What is the primary role of the Director of Digital Transformation and Relationship Management?

The primary role is to lead the relationship with Amadeus Business and Functional Units, overseeing the Digitalization and Automation portfolio in Digital & Transformation Services, while establishing vision, strategy, and tactics for digital transformation initiatives.

How many years of experience are required for the ideal candidate?

The ideal candidate should have over 15 years of experience in corporate-wide Business Transformation.

What are the key responsibilities of this position?

Key responsibilities include strategy definition and governance, project execution and transformation management, account management and business relationship, value realization, people management, and leading strategic capabilities and transversal services.

What kind of team will the Director be managing?

The Director will manage a team of 45-50 permanent internal resources across multiple sites and over 200 external resources assigned to transformation initiatives.

Is international experience important for this role?

Yes, significant experience leading international teams is important for this role.

What are some of the strategic capabilities the Director will be responsible for?

The Director will lead teams focused on Business Process Innovation, Data Management, Transformation Delivery Office, and Quality and Testing Services.

Does the job offer opportunities for personal and professional development?

Yes, the role offers great opportunities for learning through on-the-job training, formal activities, and day-to-day interactions with colleagues.

Is there a focus on diversity and inclusion in the workplace?

Yes, Amadeus is committed to creating a diverse and inclusive community, fostering a culture of belonging and fair treatment for all employees.

What kind of work environment can one expect at Amadeus?

Amadeus fosters a caring environment that nurtures both a fulfilling career and personal life, providing a supportive work atmosphere.

Is there a specific approach to project management that the Director will need to follow?

Yes, the Director will own the project management methodology and best practices for transformation, ensuring the projects are delivered on time, on scope, and on budget.

Will the Director be involved in crafting business cases?

Yes, creating compelling business cases that clearly articulate business impact and process changes is a key responsibility of this role.

image

Amadeus

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Their innovative solutions empower travel agencies, airlines, hotels, and other travel service providers to streamline their operations, enhance customer experiences, and drive business growth. Amadeus offers a wide range of products and services, including reservation systems, airline IT solutions, travel agency platforms, hotel distribution systems, and travel data analytics. Their ultimate mission is to shape the future of travel by delivering cutting-edge technology solutions that enable seamless and personalised travel experiences. With a deep understanding of the industry and a commitment to innovation, Amadeus strives to transform the way people plan, book, and experience travel, while helping businesses thrive in the dynamic and competitive travel landscape.

Culture & Values

  • Customer first

    We listen carefully and work as partners. We keep our promises. We’re committed to our customers’ success.

  • Working together

    We respect and embrace diversity of all people and cultures. We collaborate across teams. We communicate clearly and act decisively.

  • Taking responsibility

    We’re accountable for our own work. We act as owners and use company resources carefully. We keep developing our skills.

  • Aiming for excellence

    We strive for outstanding results in a competitive market. We learn from our mistakes. We innovate and welcome change.

Benefits

  • Annual bonus

    Rewarding your work.

  • Equity plans

    To share in what you build.

  • Wellbeing programs

    Keeping you healthy.

  • Learning environment

    Always be excited to work at Amadeus.

  • Flexible workplace

    Because life comes first.

OpportunitiesView all