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Director of Operations - Branson Convention Center

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ASM Global

15d ago

  • Job
    Full-time
    Junior Level
  • Construction & Surveying
    Facilities Management
  • Branson
  • Quick Apply

AI generated summary

  • You need a Bachelor’s in Management or Maintenance Engineering, 2+ years in supervision, strong organizational skills, staff management ability, and flexibility for extended hours and varying conditions.
  • You will oversee operations, supervise staff, ensure facility readiness for events, maintain compliance with regulations, manage budgets, and coordinate special projects while resolving operational issues.

Requirements

  • Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
  • Minimum of 2 years’ experience in Supervising or Managing in a similar facility.
  • Additional experience may be substituted for education.
  • Supervisory experience required.
  • Excellent organization skills.
  • Ability to prioritize and to manage multiple projects simultaneously.
  • Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
  • Ability to effectively supervise staff.
  • Professional presentation, appearance, and work ethic.
  • Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.
  • Ability to work with limited supervision and as a team member.
  • Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • This position requires work inside and outside of the building and some exposure to adverse conditions.

Responsibilities

  • Directs, supervises, and schedules all aspects of Operations, including Engineering; Building and Grounds; Technical Services; including ADA compliance; Public Safety; Security; Custodial Services and Parking Departments.
  • Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
  • Implements and updates facility rules, regulations, policies, and procedures.
  • Provides clear, concise, and timely communication of directives to other departments.
  • Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
  • Oversees maintenance of the Physical Plant, systems, equipment, and vehicles.
  • Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility.
  • Authorizes the requisition of equipment and supplies within budget guidelines.
  • Provides yearly inventory of all equipment.
  • Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
  • Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
  • Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
  • Works closely with the General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
  • Negotiates with vendors, unions, contractors and/or service providers.
  • Develops and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
  • Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.
  • Coordinates and oversees special projects, such as construction, remodeling, or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
  • Serves as MOD (Manager on Duty) as required.

FAQs

What is the primary role of the Director of Operations at the Branson Convention Center?

The primary role of the Director of Operations is to direct, supervise, and coordinate all aspects of operations including Engineering, Building and Grounds, Technical Services, Public Safety, Security, Custodial Services, and Parking Departments, ensuring smooth operation of events.

What qualifications are required for this position?

A Bachelor's Degree from a technical college with a major in Management or Maintenance Engineering is required, along with a minimum of 2 years’ experience in Supervising or Managing a similar facility. Supervisory experience is also necessary.

What skills are essential for the Director of Operations role?

Essential skills include excellent organization skills, ability to prioritize and manage multiple projects, good written and verbal communication, effective staff supervision, professional presentation and work ethic, proficiency in Microsoft Office, and the ability to work flexible and extended hours.

Are there opportunities for professional development in this position?

Yes, the organization values training and development, and opportunities exist for employees to enhance their skills and grow within the company.

What are the physical demands of this job?

The position requires extensive walking, occasional kneeling, climbing to heights, and the ability to lift and/or move up to 50 pounds. The role involves work both inside and outside the building, with some exposure to adverse conditions.

Is previous experience in venue management necessary?

While previous experience in venue management is not explicitly required, it is highly preferred, as managing operations in a similar facility environment can be beneficial.

Does the position include benefits?

Yes, the position offers a competitive salary and a generous benefits package, including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan.

Will the Director of Operations be responsible for budgeting?

Yes, the Director of Operations assists in preparing the Annual Operating Budget and recommends a capital budget for repairs and improvements to the facility.

What kind of work schedule can be expected for this role?

The role requires flexibility, with the ability to work extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Is there a focus on inclusivity within the workplace?

Yes, the organization is committed to building an inclusive, innovative environment that values diversity and encourages applications from Women, Minorities, Individuals with Disabilities, and protected Veterans.

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ASM Global

Home to the World's Biggest Moments

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

ASM Global is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments. We produce over 20,000 live events annually, welcoming over 164 million guests each year. As the global leader in content programming and revenue optimization, using the latest data-driven marketing disciplines, our best-in-class management reliably delivers maximum value and profitability for venue owners. Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, is a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-high 40+ certified green venues) are just a couple examples of ASM Global’s impactful, world-friendly outlook. As the global industry leader, we understand the importance of setting an exceptional example, while having a great time doing it.