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Director of Partner and Customer Service, Linga

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PNC

15d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a bachelor's degree, 5+ years of relevant experience, 3+ years in management, strong skills in client relations, decision-making, and customer experience.
  • You will manage sales and service support for C&IB client relationships, oversee team performance, ensure compliance, handle client escalations, and maintain internal/external partnerships.

Requirements

  • Qualifications
  • Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
  • Preferred Skills
  • Business Decisions
  • Client Relations
  • Competitive Advantages
  • Consulting
  • Customer Experience (CX)
  • Relationship Management
  • Results-Oriented
  • Taking Initiative
  • Competencies
  • Customer Relationship Management Applications
  • Customer Support Policies
  • Standards and Procedures
  • Decision Making and Critical Thinking
  • Effective Communications
  • Problem Management Process
  • Process Management
  • Sales Support and Administration
  • Work Experience
  • Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
  • At least 3 years of prior management experience is typically required.
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
  • Education
  • Bachelors
  • Certifications
  • No Required Certification(s)
  • Licenses
  • No Required License(s)

Responsibilities

  • Manages all sales, service and execution support for new and ongoing complex C&IB client relationships and leads staff to achieve relevant KPI's and requirements.
  • Monitors and oversees all activities involved with support of sales, service and execution.
  • Recommends improvements and connects strategy to business outcomes to drive desired client experience.
  • Provides reports on performance to leadership.
  • Participates in establishing and ensuring compliance with internal policies and procedures.
  • Manages complex client exceptions and escalations.
  • Manages and maintains relationships with internal/external service partners.
  • Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors.

FAQs

What is the primary responsibility of the Director of Partner and Customer Service at Linga?

The primary responsibility is to manage all sales, service, and execution support for new and ongoing complex C&IB client relationships and lead the staff to achieve relevant KPIs and requirements.

Where can this position be based?

The position can be based in Florida or New Jersey, with other locations within PNC's footprint considered.

What qualifications are required for this role?

A bachelor's degree, 5+ years of industry-relevant experience, and at least 3 years of prior management experience are typically required. A comparable combination of education, certifications, and experience may also be considered in lieu of a degree.

Is there a preference for certain skills or competencies for this position?

Yes, preferred skills include business decisions, client relations, customer experience (CX), relationship management, and taking initiative. Key competencies include decision-making, effective communications, and process management.

What is the work culture like at PNC?

PNC fosters an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company's success.

What types of benefits are offered to employees?

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, life insurance, 401(k) with matching, educational assistance, and a robust wellness program.

How much vacation time can employees accrue?

Employees can accrue between 15 to 25 vacation days each year, depending on their career level and years of service.

Are there any specific expectations for people managers at PNC?

Yes, people managers at PNC are expected to include intentionally, live the values, enable change, achieve results, and develop the best talent.

What should I do if I need accommodation for the application process?

If accommodation is needed, you should contact PNC via email at AccommodationRequest@pnc.com, including "accommodation request" in the subject line, along with your name, job ID, and preferred contact method in the body of the email.

What is PNC's stance on equal employment opportunity?

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

PNC

Finance
Industry
10,001+
Employees

Mission & Purpose

For more than 160 years, we’ve been committed to making a difference for our customers, communities and employees. Our Main Street banking model means we are uniquely rooted in the places where we operate, living in and supporting the communities in which we do business – understanding our customers are our neighbors. Through our growth into one of the nation’s leading banks, we are helping customers from coast-to-coast protect and grow their wealth. By combining what customers love about community banks with the security, technology, and capabilities of a top bank, we are helping everyone move forward financially. See how we can make a difference for you.