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Director - Product Design (All genders)

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zooplus

11d ago

  • Job
    Full-time
    Expert Level
  • Design
    Product
  • Munich
  • Quick Apply

AI generated summary

  • You have 10+ years in product design, strong design and project management skills, experience in pet/ecommerce, and a proven ability to lead diverse teams and navigate ambiguity effectively.
  • You will lead design strategy, mentor a 30-member team, oversee UX/UI development, drive customer experience research, ensure timely design delivery, and advocate for user-centered solutions.

Requirements

  • 10 plus years experience leading product design teams in a tech company, preferably in the B2C pet industry or ecommerce industry
  • Strong understanding of product development and design processes
  • Excellent project management, problem-solving, and communication skills
  • Ability to thrive in an intercultural and diverse team
  • Experience with product design software and tools
  • Experience in driving design strategy and processes
  • Experience in leading design teams with proven ability to hire and grow talent
  • Extensive experience in building products and having an industry knowledge in pet, retail or FMCG industry
  • Experience operating in ambiguity
  • Strong product intuition, showcasing deep user empathy
  • Demonstrated ability to help a team navigate loosely defined problems and complexity into a cohesive vision and strategy
  • Strong experience in building collaborative partnerships across multi-disciplinary teams
  • Excellent communication skills, both written and spoken, with the ability to influence and communicate cross-functionally, interculturally and at all levels of the organization / Highly polished communication skills - speaking, writing, presenting and negotiating
  • Ability to think and navigate in a fast-paced environment
  • High business development skill set, agile working style, extremely high social skill set, healthy pragmatism
  • Ability to unlock complex issues and to work proactively on proposals, solution thinking
  • Ability to understand customer needs and market requirements to enhance the customer experience
  • Ability to think and react in a high-energy, fast-paced and change driven environment
  • Ability to build trusting relationships with diverse stakeholders
  • Experience in managing high performing international diverse teams
  • High intercultural competence
  • Excellent organizational and leadership skills
  • Willingness to travel
  • University degree in business administration or in a relevant field (e.g., industrial design, product design, engineering, etc.)

Responsibilities

  • Lead and guide the overall customer experience design vision and strategy
  • Develop and maintain product and UX design with stakeholders in product and engineering to ensure design solutions meet customer needs
  • Design and develop UX/UI and product flows across platforms
  • Research user behavior, customer insights, and industry trends to inform product design decisions
  • Lead and mentor a team of product designers and ensure quality design, current team size is 30 people in the areas of acquisition & retention, shopping & order management, shared services/personalization & UX research
  • Foster a culture of innovation and creativity
  • Ensure the timely delivery of product design to support critical business requirements
  • Implement and manage design and UX research toolkits
  • Have a broad knowledge of the UX practices. Share knowledge of tools and techniques with the wider design and product teams
  • Set an example of and encourage positive and constructive communication both within the team and when communicating with other teams
  • Defining and executing upon a vision for design and UX within the Z+ portfolio of products
  • Helping the CPO to define roadmaps, strategy, innovation and achievement of business outcomes (Product – Design – Engineering)
  • Define design guidelines to shape the end-to-end ecommerce customer experience with a focus on ease of use and value creation to promote a steady increase in overall adoption and retention
  • Leading and motivating a team of product and UX/UI designers, UX Researchers by providing mentorship, coaching, regular feedback and thoughtful career pathing
  • Facilitating and developing a team that is both hyper-agile and always focused on the goal of creating value for the customer
  • Providing UX leadership using experience with analytics, research, design methodologies, and product launches to introduce best practices, scalable processes and design systems
  • Being an advocate for the customer’s total experience of Z+ product across all touchpoints

FAQs

What is the primary goal of the Director - Product Design role at zooplus?

The primary goal of the Director - Product Design role is to shape the experience design vision, strategy, and roadmap for zooplus's key products, transforming them into a world-class web and app customer experience.

What are the key responsibilities of the Director - Product Design?

The key responsibilities include leading the overall customer experience design vision, developing product and UX design strategies, overseeing the design process from concept to completion, and managing a team of product designers.

How many designers will the Director be responsible for managing?

The Director will oversee a team of approximately 30 product designers.

What qualifications are required for this position?

Required qualifications include 10 plus years of experience leading product design teams, strong understanding of product development and design processes, excellent project management and communication skills, and a university degree in a relevant field.

Is experience in the pet industry or eCommerce preferred for this position?

Yes, experience in the B2C pet industry or eCommerce industry is preferred.

What kind of company culture can one expect at zooplus?

At zooplus, there is a culture of care, courage, openness, and simplicity, with a strong emphasis on innovation and creativity within the design team.

Are there any specific skills or tools required for this role?

Yes, expertise in UX/UI, product design, experience with product design software and tools (e.g., Sketch, Adobe Creative Suite, Figma), and understanding of coding languages and Agile methodologies are desirable.

Will the Director need to travel for this role?

Yes, the role includes a willingness to travel as part of the position.

What employee benefits does zooplus offer?

Benefits include a 20% discount in the zooplus shop, internal and external training opportunities, team events, corporate gym rates, a company mobile phone, and 28 vacation days, plus days off on December 24th and 31st.

Is diversity and inclusion valued at zooplus?

Yes, zooplus is committed to equal opportunity and values diversity and inclusion among all team members.

zooplus

Europe's leading online pet supplier

Retail & Consumer Goods
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.