Dispute and Chargeback Specialist

Global Payments Inc.

Sep 15

Applications are closed

Job
Full-time
Entry & Junior Level
Customer Relations
Accounting & Tax
Milton Keynes

Requirements

High School Diploma or Equivalent
Typically No Relevant Experience Required
0-2 years related work experience handling dispute resolutions throughout the association lifecycle.
Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
Has little or no role in the decision-making.
Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
Works under close supervision.
Working knowledge of association and card industry regulations.

Responsibilities

- Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
- Applies bank and card industry regulations and practices in resolving disputes.
- May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
- Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system environment and adhering to association regulations.
- Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
- Works basic assignments from work queues as directed.
- Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.
- Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.

FAQs

What is the main responsibility of a Dispute and Chargeback Specialist?

The main responsibility is to research and resolve customer chargebacks by conducting detailed transaction research, analytical analysis, and documentation of actions taken, including communication with merchants, cardholders, and others.

What qualifications are required for this role?

The minimum qualification is a High School Diploma or equivalent, and typically no relevant experience is required.

What are the preferred qualifications for a Dispute and Chargeback Specialist?

Preferred qualifications include 0-2 years of related work experience handling dispute resolutions throughout the association lifecycle.

What skills are desired for this position?

Desired skills include a working knowledge of association and card industry regulations, the ability to acquire and apply job skills, and the capability to complete assigned routine tasks under close supervision.

What types of transactions will I be handling?

You will be handling chargeback and reversal requests related to at least three dispute reason codes specific to one of the supported card brands such as Visa, MasterCard, Discover, or Amex.

What kind of work environment should I expect?

You should expect a routine to semi-routine work environment, where assignments may require limited decision-making and will be carried out under close supervision.

Will I have training for this position?

Yes, you will receive training to develop an intermediate knowledge of chargeback and reversal processes, including federal regulations governing credit card disputes.

How is performance evaluated in this role?

Performance is typically evaluated based on your ability to follow established procedures, handle assignments, and contribute to the resolution of chargeback requests in a timely manner.

Is Global Payments an equal opportunity employer?

Yes, Global Payments Inc. is an equal opportunity employer, providing equal employment opportunities without regard to various protected statuses.

What is the job ID for this position?

The job ID for this position is R0054529.

Global Payments Inc.

Finance

Industry

10,001+

Employees

1967

Founded Year

Mission & Purpose

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.