FAQs
What is the main focus of the Distribution Operations Manager role at British Airways?
The main focus of the role is to lead the Distribution Operations team to ensure the stability and performance of the New Distribution Capability (NDC) systems, while championing customer experience and driving efficiencies in offline servicing.
What qualifications are preferred for the Distribution Operations Manager position?
Ideally, candidates should hold a bachelor's degree in a relevant field or have equivalent experience, along with a strong track record of managing technical teams, particularly in IT environments.
What are some key responsibilities of the NDC Operations Manager?
Key responsibilities include driving continuous improvement through process enhancements, troubleshooting operational issues related to NDC, leading and coaching the team, and promoting diversity and fairness within the team.
Is prior knowledge of airline distribution systems required for this position?
While it is not explicitly required, having knowledge of airline distribution systems, particularly NDC, is considered ideal for candidates applying for this role.
What kind of team environment can one expect in this role?
Candidates can expect a positive team atmosphere where diversity, fairness, consistency, and transparency are fundamental drivers, along with a focus on exceeding expectations.
What benefits do employees receive at British Airways?
Employees receive access to staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights and up to 30 discounted 'Hotline' airfares per year for themselves, friends, and family.
How does British Airways approach inclusion and diversity?
British Airways is committed to creating an inclusive workplace where diverse representation is valued, recognizing the uniqueness of each colleague and aiming to foster a culture where everyone can be themselves.
What is the company's stance on professional development?
British Airways encourages employees to consider opportunities across the business to help them develop and progress, as they support continuous learning and taking on new challenges.