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District Nursing Business Support

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East Lancashire Hospitals NHS Trust

6d ago

  • Job
    Full-time
    Junior (1-2 years)

AI generated summary

  • You should have strong communication skills, be self-motivated, proficient in Microsoft Office, familiar with EMIS, detail-oriented, flexible, and capable of maintaining confidentiality and accurate records.
  • You will manage patient referrals, handle enquiries, prioritize workloads, maintain confidentiality, assist with record-keeping, and adapt to shift changes as needed.

Requirements

  • - Good communication and interpersonal skills are essential, together with the ability to work as part of the team and independently.
  • - Self-motivating individual with a pro-active approach to administration and an ability to manage professionally patient enquiries.
  • - Skill and experience in working with all Microsoft Office applications and work to a high degree of accuracy.
  • - Knowledge of systems such as EMIS would be an advantage as would previous NHS experience.
  • - Motivated, enthusiastic, and have the ability to deal with the workload in a professional manner, maintaining confidentiality in all aspects of duty including patient information and staff personal data.
  • - Ability to assist in maintaining accurate records and to complete and return as requested statistical data for the team.
  • - Good team player who has a keen attention to detail and accuracy in their work.
  • - Flexibility is paramount as you could be asked to cover an alternative shift to meet the needs of the service.

Responsibilities

  • - Working alongside the nursing team to managing patient referrals, inputting patient information and allocating clinical schedules onto the electronic record and appointment scheduling system (EMIS).
  • - Answering the phone to patients, relatives and professionals and handling those enquiries with sensitivity and professionalism.
  • - Managing and prioritising unpredictable and frequently interrupted busy workload.
  • - The successful candidate will be motivated, enthusiastic, and have the ability to deal with the workload in a professional manner, maintaining confidentiality in all aspects of duty including patient information and staff personal data.
  • - They will assist in maintaining accurate records and to complete and return as requested statistical data for the team.
  • - We are looking for a good team player who has a keen attention to detail and accuracy in their work.
  • - Flexibility is paramount as you could be asked to cover an alternative shift to meet the needs of the service.

FAQs

What is the primary responsibility of the District Nursing Business Support role?

The primary responsibility is to provide administrative support to the District Nursing teams by managing patient referrals, inputting patient information, and allocating clinical schedules, while handling patient enquiries professionally and sensitively.

What skills are required for this position?

Candidates must possess good communication and interpersonal skills, experience with Microsoft Office applications, and preferably knowledge of systems such as EMIS, along with NHS experience.

Is prior experience in healthcare required for this role?

While not strictly required, previous NHS experience and familiarity with healthcare systems like EMIS would be advantageous.

What kind of work environment can I expect in this role?

You can expect a busy work environment within a newly established District Nursing Clinical Triage Hub, where you will need to manage a dynamic and unpredictable workload.

Is flexibility important for this position?

Yes, flexibility is paramount as you may be asked to cover alternative shifts to meet the needs of the service.

Are there chances for career development within East Lancashire Hospitals NHS Trust?

Yes, East Lancashire Hospitals NHS Trust invests in and develops its workforce, encouraging innovation and pathway reform to deliver best practices.

How should a candidate handle patient enquiries?

Candidates should handle patient enquiries with sensitivity and professionalism, maintaining confidentiality and providing accurate information as needed.

What qualities will make a candidate successful in this role?

A successful candidate will be motivated, enthusiastic, detail-oriented, able to work as part of a team as well as independently, and capable of managing a professional workload while maintaining confidentiality.

Where is the District Nursing Clinical Triage Hub located?

The hub is based at Burnley General Hospital in East Lancashire.

How can candidates find more information about the role?

Candidates can find more information by opening the Job Description and Person Specification in the supporting documents, visiting the Trust website www.elht.nhs.uk, and watching the informational videos linked on the website.

East Lancashire Hospitals NHS Trust

Delivering safe, personal and effective care

Science & Healthcare
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

East Lancashire Hospitals NHS Trust provides comprehensive healthcare services across several hospitals in East Lancashire, including emergency care, surgery, and specialized treatments. Their ultimate mission is to deliver high-quality, patient-centered care while improving health outcomes and promoting well-being. Their purpose is to ensure accessible, effective, and compassionate healthcare for the communities they serve, focusing on both immediate and long-term health needs.