FAQs
What are the primary responsibilities of a Duty Manager?
A Duty Manager is responsible for greeting Guests, managing complaints, engaging in conversation with Guests, coordinating services for long-stay Guests, and handling emergencies and security procedures.
What qualifications are required for the Duty Manager position?
Previous supervisory experience in the hotel, leisure, or retail sector is required, along with good knowledge of Health and Safety procedures. A degree or diploma in Hotel Management or equivalent is advantageous.
What skills are essential for a Duty Manager?
Essential skills include excellent leadership abilities, exceptional communication skills, the ability to work well under pressure, and a passion for delivering outstanding guest service.
Are there any specific experiences that would be advantageous for applicants?
Yes, previous experience as a senior supervisor or Duty Manager in a similar quality hotel and in-depth knowledge of the hotel, leisure, or service sector are advantageous.
Is there an opportunity for career advancement in this role?
Yes, working as a Duty Manager at Hilton can lead to career advancement opportunities within the organization, given the extensive training and development programs available.
What does Hilton value in its Team Members?
Hilton values Team Members who maintain a positive attitude, exhibit strong work ethics, and demonstrate exceptional service levels, aligning with the company's vision of hospitality.
How does Hilton ensure Guest satisfaction?
Hilton monitors Guest satisfaction reports and implements actions to improve results, ensuring that all Guests have a remarkable experience during their stay.
Will I need to understand credit procedures as a Duty Manager?
Yes, it is essential for a Duty Manager to understand all credit procedures and ensure they are correctly applied in the hotel operations.
What type of environment will I be working in as a Duty Manager?
You will be working in a dynamic environment, often in the hotel lobby and public areas, particularly during busy times, actively engaging with Guests and managing their needs and inquiries.