FAQs
What are the primary responsibilities of a Duty Manager?
A Duty Manager is responsible for greeting and assisting Guests, managing Guest complaints, meeting VIP Guests, coordinating services for long-stay Guests, and supervising hotel lobby activities, among other tasks.
What qualifications are required to apply for the Duty Manager position?
Candidates should have previous supervisory experience in the hotel/leisure/retail sector, good knowledge of Health and Safety procedures, strong leadership and communication skills, and a passion for exceptional guest service.
Is previous hotel management experience necessary for the Duty Manager role?
Yes, previous experience in a similar supervisory role within a quality hotel is preferred.
What skills are important for a Duty Manager at Hilton?
Important skills include leadership, excellent communication, the ability to work under pressure, strong commercial acumen, and experience in managing budgets and revenue forecasting.
Does Hilton provide training for Duty Managers?
Yes, Hilton provides training and development opportunities to support Team Members in their roles.
What are the benefits of working as a Duty Manager at Hilton?
Benefits include being part of a leading global hospitality company, opportunities for career growth, and the chance to create remarkable guest experiences.
What kind of environment can I expect as a Duty Manager?
Duty Managers at Hilton work in a dynamic environment, engaging with Guests, managing a team, and dealing with various situations, especially during busy periods.
How does Hilton ensure Guest satisfaction?
Hilton monitors Guest satisfaction reports and implements actions to improve results, emphasizing exceptional service and swift resolution of complaints.
Are there opportunities for career advancement as a Duty Manager?
Yes, there are opportunities for career advancement within Hilton, as the company values personal development and growth.
What kind of company culture can I expect at Hilton?
Hilton fosters a culture centered around hospitality, teamwork, and exceptional service, aiming to create remarkable experiences for both Guests and Team Members.