FAQs
What is the role of an EAP Counsellor at Optum?
The EAP Counsellor is responsible for counseling corporate employees on a wide range of issues, conducting various types of counseling sessions, handling high-risk clients, and updating case notes among other tasks.
What types of counseling sessions will I be conducting?
You will conduct telephonic, chat, email, and face-to-face counseling sessions.
What qualifications are required for this position?
A Master's Degree in Psychology with a specialization in Counseling and Psychotherapy is required, along with fluency in English.
Are there any preferred qualifications for this role?
Yes, being multilingual is a preferred qualification for this position.
Is there a requirement for continuing education or training?
Yes, attending and conducting peer training sessions is part of the job responsibilities.
Will I be required to interact with affiliate partners?
Yes, you will be interacting with affiliate partners across Pan India for arranging face-to-face sessions.
How does Optum address health disparities?
Optum is committed to mitigating barriers to good health and delivering equitable care that addresses health disparities, as reflected in its mission.
Are there compliance requirements associated with this position?
Yes, you must comply with the terms and conditions of the employment contract, company policies, and procedures, as well as directives which may include changes to work locations or shifts.
Does the role involve handling high-risk clients?
Yes, handling high-risk clients is one of the primary responsibilities of the EAP Counsellor.
How does Optum promote diversity and inclusion in the workplace?
Optum fosters a culture guided by diversity and inclusion, ensuring every individual of different backgrounds has the opportunity to thrive and contribute to the organization.