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Ecommerce Assistant

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River Island

5d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Marketing
  • London

AI generated summary

  • You must have strong copywriting and editing skills, SEO knowledge, attention to detail, interest in fashion, excel proficiency, and understand product categorization in a fast-paced environment.
  • You will coordinate product cataloging, manage sample flow, write SEO-friendly descriptions, ensure quality control, collaborate with teams, monitor customer feedback, and track ecommerce trends.

Requirements

  • Strong copywriting and editing skills.
  • Knowledge of SEO best practices.
  • Excellent organizational skills and attention to detail.
  • Interest in fashion product presentation.
  • Ability to work collaboratively in a fast-paced environment.
  • Understanding of product categorization and cataloging best practices.
  • Confident excel skills.

Responsibilities

  • Product Enrichment and Cataloguing: Lead the coordination, organisation, and initial categorisation of a wide range of products for our ecommerce store and wholesale partners.
  • Sample Coordination: Be the liaison between our buying teams and our studio teams, managing the sample process flow and ensuring accurate representation of products in our online store.
  • Product Copywriting: Write persuasive, detailed, and SEO-friendly product descriptions that accurately depict the product features and benefits. Develop unique selling points and craft compelling calls to action to give potential customers the confidence to purchase.
  • Quality Control: Regularly review the product listings to ensure accuracy, appropriate categorization, and consistency in product copy and imagery.
  • Team Collaboration: Work closely with the buying, ecommerce operations and studio teams to ensure product information is up to date, accurate, and aligns with brand guidelines and that products move through our internal process efficiently and effectively.
  • Customer Insights: Monitor customer feedback including returns data to understand how our products are being used and perceived, and utilize these insights to improve product information and descriptions.
  • Ecommerce Trends: Stay current with ecommerce trends, industry standards, and competitor strategies to continually improve product listing visibility and drive sales.

FAQs

What is the role of the Ecommerce Assistant?

The Ecommerce Assistant will be responsible for coordinating samples, initial product categorization, and writing persuasive, compelling product copy, while ensuring accurate representation of products for our ecommerce store.

What skills are required for this position?

Strong copywriting and editing skills, knowledge of SEO best practices, excellent organizational skills, detail orientation, interest in fashion product presentation, collaboration abilities, understanding of product categorization and cataloging best practices, and confident Excel skills.

What kind of training will I receive?

You will receive support with upskilling through on-the-job training and potentially pursue qualifications relevant to the role.

How does River Island promote a healthy work-life balance?

River Island promotes a healthy work-life balance through flexible working arrangements, early finishes on payday, Summer Fridays, and additional leave options.

Is there any discount for employees?

Yes, employees receive a generous 50% staff discount and have access to a bargain staff shop onsite.

What employee benefits are available?

Benefits include a contributory private pension scheme, 23 days paid holiday (plus the option to purchase additional holidays), a free onsite gym, subsidized restaurant & café, wellbeing solutions, and social events throughout the year.

What measures are in place for employee safety and equality?

River Island is committed to safeguarding all employees and promotes the belief in British Values, including democracy and mutual respect. They are also dedicated to equality of opportunity and welcome applications from diverse backgrounds.

How does the company handle family support?

The company offers enhanced maternity, paternity, adoption, and fertility treatment support to cater to different family setups.

Will there be opportunities for career progression in this role?

Yes, River Island values progression and offers various paths for career development within the organization.

How is customer feedback utilized in this role?

The Ecommerce Assistant will monitor customer feedback, including returns data, to understand product perceptions and improve product information and descriptions accordingly.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.