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Education Manager

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Xero

19d ago

  • Job
    Full-time
    Senior Level
  • Seattle, +48
  • Quick Apply

AI generated summary

  • You need to be autonomous, customer-focused, strategic, and an energetic communicator. Must have experience in education content development, project management, and stakeholder relations.
  • You will manage education strategies, create content, analyze metrics, deliver training sessions, and collaborate with teams to enhance learning experiences and ensure timely delivery.

Requirements

  • Critical competencies:
  • Ability to work autonomously
  • Customer centric approach
  • Strategic thinker
  • Positive, friendly, can-do attitude
  • Ability to prioritize work in a fast paced environment
  • Build and maintain stakeholder relationships
  • Energetic communicator
  • Loads of innovation and self motivation
  • Experience:
  • Proven understanding of taking customer needs and turning them into new and innovative experiences
  • Experience in developing and delivering education content ( including webinars, eLearning and video)
  • Proven ability to manage projects
  • Proven experience in stakeholder management
  • Demonstrable commercial acumen
  • Small Business, accounting, education or SAAS experience would be desirable

Responsibilities

  • - Assist in the development and management of the regional education strategy in line with the American commercial and the global education & content delivery strategy
  • - Create and drive clear road maps and KPI’s to achieve education goals
  • - Maintain high engagement levels with the USA Go To Market team, provide input and feedback on an ongoing basis
  • - Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible
  • - Be responsible for the implementation of all education requirements
  • - Ensure that the curriculum is continually refreshed and enhanced
  • - Create and deliver live webinars, events and face to face sessions for the business
  • - Create eLearning and video content when required
  • - Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner
  • - Determine the most appropriate education format for all requests
  • - Drive content production through the appropriate stages to ensure quality output in a timely manner
  • - Work with the global partner & smb content team to ensure effective use of global resources in the timely delivery of initiatives in the USA
  • - Onboard new team members, external writers and industry experts where appropriate
  • - Work closely with regional Sales and Marketing to deliver content for local initiatives
  • - Develop and maintain strong relationships with key stakeholders in the USA team and global content teams
  • - Proactively communicate with regional MD, Sales, Marketing and Partner Consulting managers around new education deliverables activities or events
  • - Design and report on key metrics / monthly reporting to the GM of Education & Content Delivery to ensure objectives are being met
  • - Actively engage with Education Managers/Heads of Education in other regions to ensure continual improvements and application of best practice

FAQs

What is the primary responsibility of the Education Manager?

The primary responsibility of the Education Manager is to execute the American education strategy in alignment with the global education & content delivery and the USA business strategy, focusing on Partner and Small Business education.

What type of content will the Education Manager be responsible for creating?

The Education Manager will create and deliver live webinars, events, eLearning, and video content, ensuring that the curriculum is constantly refreshed and effective.

What are the key competencies required for this role?

Key competencies include the ability to work autonomously, a customer-centric approach, strategic thinking, prioritization skills in a fast-paced environment, relationship-building, energetic communication, innovation, and self-motivation.

Is prior experience in education content development necessary for this role?

Yes, experience in developing and delivering education content, including webinars, eLearning, and video, is necessary for this role.

What does success look like for this position?

Success involves designing and delivering the regional education strategy, providing clear project timelines and outcomes, ensuring that customers have opportunities to learn, and maintaining strong stakeholder relationships.

Will the Education Manager be collaborating with teams outside the USA?

Yes, the Education Manager will work closely with the global partner & SMB content team and engage with Education Managers/Heads of Education in other regions to share best practices and improvements.

What is the Education Manager’s role in stakeholder communication?

The Education Manager will be the voice of education in the USA, keeping all relevant stakeholders updated on activities and deliverables related to education.

How important is data analysis for this role?

Monitoring and analyzing key data and metrics is crucial, as it informs recommendations and changes to enhance the effectiveness and efficiency of the education offering.

Is a background in small business or accounting beneficial for this position?

Yes, experience in small business, accounting, education, or SaaS is desirable for this role as it provides context for creating relevant educational content.

What types of educational formats might the Education Manager need to consider?

The Education Manager will need to determine the most appropriate education formats for various requests, balancing the quality and quantity of education content.

Xero

Global small business platform connected to accountants, bookkeepers, banks & an ecosystem of apps & financial services.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Xero is a global small business platform with 3.5 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances. For four consecutive years (2020-2023) Xero was included in the Bloomberg Gender-Equality Index. In 2021 and 2022, Xero was included in the Dow Jones Sustainability Index (DJSI), powered by the S&P Global Corporate Sustainability Assessment. Xero is a FIFA Women’s Football partner.