FAQs
What is the primary focus of the EMEIA Business Operations Analyst role?
The primary focus is on EMEIA Retail Contact Centre performance and decision support, specifically owning the performance of key operational metrics for the contact centre.
What kind of experience is required for this position?
The position requires extensive experience in operations, analytics, management consulting, corporate strategy, or equivalent experience.
Which data analytics tools and languages are necessary for this role?
Proven data analytics experience is required, including strong knowledge across tools and languages such as Excel, Tableau, SQL, and Python.
Will I need to communicate complex data to others?
Yes, effective presentation and communication skills are essential, including the ability to explain complex data and charts in a concise manner to large cross-functional audiences.
Is there a specific educational background preferred for this role?
A bachelor’s degree in engineering, mathematics, finance, statistics, economics, or another quantitative area, or equivalent relevant experience is preferred.
What types of projects will I be working on?
You will work on both strategic and tactical initiatives, including capital projects and data management automation.
Is contact centre experience beneficial for this role?
Yes, contact centre experience is considered a preferred qualification for this position.
How will I engage with other teams and stakeholders?
You will engage with stakeholders to define and achieve metric goals and drive collaboration with cross-functional teams to support various initiatives.
Is there a requirement for occasional meetings with international teams?
Yes, there may be occasional meetings with peers and cross-functional teams in the Americas and APAC during overlapping business hours.
What qualities are important for a candidate applying for this role?
Important qualities include a strong work ethic, attention to detail, the ability to multitask in a dynamic environment, and the capability to stay positive in high-stress situations.