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EMEIA Business Operations Analyst

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Apple

Feb 22

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Cork

AI generated summary

  • You need extensive experience in operations/analytics, strong skills in Excel, Tableau, SQL, Python, excellent communication, problem-solving abilities, attention to detail, and a relevant bachelor’s degree.
  • You will analyze data to improve performance metrics, lead business reviews, create reporting dashboards, collaborate with teams, and communicate insights effectively to leadership.

Requirements

  • Extensive experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
  • Proven data analytics experience including strong knowledge across these tools and languages: Excel, Tableau, SQL, and Python
  • Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner to large cross-functional audiences
  • Proven problem-solving and cross-functional project work experience
  • Expertise in advanced analytical techniques and statistical analysis. An affinity to “talking with numbers”; inherent ability to quantify and support conclusions with data.
  • Strong work ethic and attention to detail. Ability to balance multiple projects and meet timelines.
  • Ability to stay positive in high stress situations and multitask in a dynamic environment.
  • Experience developing relationships with senior collaborators.
  • Contact Centre experience
  • Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area or equivalent relevant experience

Responsibilities

  • Work as Individual contributor with full ownership of ensuring contact centre is fulfilling its performance metrics related goals.
  • With the support of data, this role acts as a consultant to provide insights, observations and recommendations to help improve the business in Service domain - Perform quantitative analysis to identify trends, key root causes affecting key performance indicators, translate data into actionable insights and collaborate closely with site lead, Area Managers and Vendor Managers to connect the dots between data and business.
  • Lead and run business reviews in collaboration with collaborators and drive discussion on performance.
  • Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions.
  • Develop effective reporting dashboards for business to analyze the key trends of metrics and generate insights.
  • Engage with stakeholders to define and achieve metric goals.
  • Drive positive collaboration with cross-functional teams and your peers to support both strategic and tactical initiatives including capital projects and data management automation.
  • Engage in impactful work and demonstrate storytelling to effectively communicate the work to leadership.
  • Occasional meetings with peers and cross-functional teams in Americas and APAC during overlapping business hours.

FAQs

What is the primary focus of the EMEIA Business Operations Analyst role?

The primary focus is on EMEIA Retail Contact Centre performance and decision support, specifically owning the performance of key operational metrics for the contact centre.

What kind of experience is required for this position?

The position requires extensive experience in operations, analytics, management consulting, corporate strategy, or equivalent experience.

Which data analytics tools and languages are necessary for this role?

Proven data analytics experience is required, including strong knowledge across tools and languages such as Excel, Tableau, SQL, and Python.

Will I need to communicate complex data to others?

Yes, effective presentation and communication skills are essential, including the ability to explain complex data and charts in a concise manner to large cross-functional audiences.

Is there a specific educational background preferred for this role?

A bachelor’s degree in engineering, mathematics, finance, statistics, economics, or another quantitative area, or equivalent relevant experience is preferred.

What types of projects will I be working on?

You will work on both strategic and tactical initiatives, including capital projects and data management automation.

Is contact centre experience beneficial for this role?

Yes, contact centre experience is considered a preferred qualification for this position.

How will I engage with other teams and stakeholders?

You will engage with stakeholders to define and achieve metric goals and drive collaboration with cross-functional teams to support various initiatives.

Is there a requirement for occasional meetings with international teams?

Yes, there may be occasional meetings with peers and cross-functional teams in the Americas and APAC during overlapping business hours.

What qualities are important for a candidate applying for this role?

Important qualities include a strong work ethic, attention to detail, the ability to multitask in a dynamic environment, and the capability to stay positive in high-stress situations.

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Apple

Technology
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.