FAQs
What are the main responsibilities of the Emergency Services Admin Clerk?
The main responsibilities include accurately inputting, updating, and monitoring patient-related information on the Patient Administration System and the Emergency Departments MSS System, providing a 24-hour patient-focused reception service, handling enquiries from patients and relatives, liaising with other departments, and arranging transport for patients as required.
What skills are necessary for this position?
Necessary skills include strong communication abilities, professional demeanor for handling aggressive or abusive patients, proficiency in using computer systems, and the ability to work well under pressure in a fast-paced environment.
What is the work environment like for an Emergency Services Admin Clerk?
The work environment is dynamic and can be stressful, as it involves interacting with patients, staff, and relatives in a busy emergency services setting. The clerk must provide a welcoming and efficient service while managing various enquiries and concerns.
What type of training is provided for this role?
Comprehensive training will be provided, including familiarization with the Patient Administration System, emergency department policies, and procedures for handling patient enquiries and situations.
Is prior experience in healthcare required for this position?
While prior experience in healthcare can be beneficial, it is not always required. Candidates with strong administrative skills and a willingness to learn will also be considered.
What does the 24-hour service entail for this position?
The 24-hour service entails being available to provide reception support and assistance at any time of the day or night, addressing patient and relative enquiries, and ensuring that all necessary services are coordinated effectively.
How should the clerk handle aggressive or abusive patients?
The clerk should remain calm, professional, and respectful, using de-escalation techniques to manage the situation while ensuring the safety and comfort of all patients and staff.
How does the Emergency Services Admin Clerk coordinate with other departments?
The clerk liaises with other departments regarding patient admissions and attendances, arranges assistance such as porters for transporting patients, and connects patients to necessary services like PALS.