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Employee Advocate Partner (Remote)

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Yelp

1mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • California
    Remote

AI generated summary

  • You must have strong conflict resolution skills, the ability to manage multiple tasks under pressure, excellent communication and interpersonal skills, and experience in high-volume environments.
  • You will resolve complaints, conduct investigations, coach managers, design training, implement employee relations programs, manage exit processes, and support the team with various tasks.

Requirements

  • You have the ability to remain professional under pressure and exceptional conflict resolution skills
  • You have the ability to effectively work independently and identify when to engage additional resources or escalate as necessary
  • You can demonstrate the ability to set priorities, manage multiple responsibilities, and deliver against deadlines
  • You have excellent interpersonal skills and experience dealing with all levels within an organization
  • You have excellent verbal, written, and presentation communication skills
  • You have sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
  • You have the ability to conduct investigations and drive to positive resolution
  • You have impeccable discretion when handling sensitive and confidential information
  • You have experience in a high volume contact center environment
  • You are comfortable working within ambiguity

Responsibilities

  • You will work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
  • You will participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
  • You will design and facilitate leadership training on key employee relations topics
  • You will utilize a consultative approach to provide objective coaching and counseling services to managers and employees. Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
  • You will identify opportunity areas and implement programs to drive a proactive employee relations climate
  • You will facilitate involuntary exit process and conduct exit interviews
  • You will actively contribute to the success of the AP team
  • You will complete other duties as assigned

FAQs

Do we support remote work?

Yes, this is a full-time remote role based in the United States.

What qualifications are needed for the Employee Advocate Partner position?

We're looking for individuals with experience in coaching, performance enablement, change management, workplace safety, and employment law, among other skills, to succeed in this role.

What kind of benefits does Yelp offer to employees?

Yelp offers full medical, vision, and dental coverage from day one, 15 days of PTO, up to 14 weeks of parental leave, a monthly wellness subsidy, and more.

Is experience in a high-volume contact center required for this role?

Yes, experience in a high-volume contact center environment is preferred for this position.

What is the compensation range for this position?

The compensation range for the Employee Advocate Partner position is $71,000.00 - $119,500.00 annually, with the potential for bonuses and benefits.

What is Yelp’s stance on diversity and inclusion?

Yelp believes diversity strengthens teams and their product and is committed to equal opportunity employment, considering qualified applicants without regard to various identities and backgrounds.

Are there opportunities for professional development in this role?

Yes, you will design and facilitate leadership training on key employee relations topics, contributing to professional development for both you and those you coach.

How does Yelp handle requests for accommodations during the hiring process?

Yelp is committed to providing reasonable accommodations for individuals with disabilities in the job application process. You can contact them for assistance if needed.

Will I need to conduct investigations as part of my duties?

Yes, you will be responsible for understanding, monitoring, and resolving complaints as well as conducting investigations when necessary.

Can I apply for this role if I don’t meet every single requirement listed in the job posting?

Yes, at Yelp, we encourage you to apply even if you don’t feel you meet every single requirement, as they are looking for great people overall.

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Yelp

Looking for a #FiveStarCareer? We know just the place!

Technology
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Yelp connects people with great local businesses. Our users have contributed approximately 155 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.