FAQs
What are the primary responsibilities of the Employee Service Center Manager?
The primary responsibilities include managing a team of HR staff to provide services related to onboarding, benefits enrollment, leave administration, employment verification, and general HR policy information, as well as overseeing case and knowledge management systems.
What qualifications are required for this position?
A Bachelor's degree or equivalent experience, typically 5 years of HR-related experience including 1-2 years in a supervisory role, and experience in Human Resources, preferably in Benefits or an HR Service Center for a large organization.
Is HR experience in a higher education setting preferred?
Yes, HR experience in higher education is highly desirable for this position.
What skills are essential for this role?
Excellent customer service and collaboration skills are essential for the role of Employee Service Center Manager.
Are there any preferred qualifications for this position?
Yes, preferred qualifications include the ability to create HR processes for change management, experience in implementing training and development programs, and knowledge of SAP HCM.
What type of benefits does this position offer?
The position offers Boston University's generous benefits package, which includes health, dental, life insurance, tuition remission, paid time off, and more.
How does the organization view equal employment opportunity?
The organization is an equal opportunity employer and ensures that all qualified applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or other protected statuses.
Who does the Employee Service Center Manager report to?
The Employee Service Center Manager reports to the Senior Human Resources Service Center Manager.
Is experience with managing employee benefits and leave programs essential for this role?
Yes, managing the enrollment and administration of all employee benefit and leave programs is a significant aspect of the role.
What specific HR policy areas will the Employee Service Center Manager be handling?
The manager will handle onboarding, benefits enrollment, administration of leaves (LTD, PFML, FMLA), employment verification, unemployment, employee records, and general HR policy information.