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Employee Success People Consultant

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Salesforce

22d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Indianapolis
  • Quick Apply

AI generated summary

  • You need 5+ years in HR roles, strong communication, data analysis skills, ability to build relationships, handle confidentiality, and knowledge of HR practices.
  • You will collaborate on talent strategy, support HR initiatives, create resources, analyze employee metrics, and provide operational support to enhance employee engagement and retention.

Requirements

  • Experience working closely with HRBPs/ESBPs, Data Analytics and Talent Development to support and manage programs and initiatives
  • Demonstrated ability to be a self-starter and proactive
  • Comfort with ambiguity and proven agent for change
  • Ability to develop effective relationships across all levels of the organization
  • Excellent verbal and written communication skills; must be a strong and succinct communicator
  • Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data
  • Ability to ramp up quickly, recognize Salesforce’s unique culture and proactively help identify issues/areas of development
  • Ability to collect, assimilate, analyze, and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday, Tableau, and Salesforce a plus
  • Ability to take trends and data, boiling them down to presentable themes and connecting the dots; storytelling
  • Ability to partner with COEs to design, build, and implement programs and processes to support business needs
  • Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions
  • General knowledge of employment policies and practices
  • Knowledge of staffing, compensation, and talent management best practices
  • Bachelor’s degree or equivalent relevant experience
  • 5+ years of HR Generalist, HR Operations or HR Analytics experience

Responsibilities

  • Collaborate with the ES Partners on the AMER Sales and Global SMB team to deliver on the organization’s talent strategy and strategic projects and initiatives. Initiatives include end of year planning, organizational health planning, employee retention, talent assessment, promotion planning, compensation (equity, bonus, merit), hybrid work guidelines, change management, and other talent related initiatives.
  • Partner with and between our Centers of Excellence (COEs) and global ES partners to help deliver seamless processes, programs and insights across the organization.
  • Be a subject matter expert on main programs and processes across Employee Success.
  • Create tools, templates and resources as needed for consistent service delivery at scale
  • Proactively provide operational and analytical support to the ESBP leaders with quantitative data in supporting tactical and strategic HR initiatives.
  • Keep a pulse on best practices across the HRBP organization and proactively leverage tools, resources, and processes with Marketing HRBP team.
  • Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Build narratives using data and insights, and partner with ESBPs to establish recommendations for improvement or enhancements based on analysis.

FAQs

What is the role of the Employee Success People Consultant (ESPC) Lead?

The ESPC Lead collaborates with ES partners to deliver talent strategies and manage strategic initiatives such as employee retention, promotion planning, and change management within the organization.

What qualifications are required for this position?

Candidates should have a Bachelor’s degree or equivalent experience, along with 5+ years of HR Generalist, HR Operations, or HR Analytics experience.

What skills are important for this role?

Important skills include strong verbal and written communication, the ability to analyze data, relationship-building across all organizational levels, and proficiency in tools like Google Drive, Workday, and Tableau.

Is prior experience with HRBPs/ESBPs required?

Yes, experience working closely with HRBPs/ESBPs, Data Analytics, and Talent Development is necessary to support and manage programs and initiatives effectively.

What kind of work environment can I expect at Salesforce?

Salesforce offers a fast-paced, high-engagement environment where employees are encouraged to make a significant impact and work collaboratively within a strong Employee Success Organization.

What does the role entail regarding employee satisfaction and retention?

The ESPC Lead is responsible for monitoring and interpreting trends regarding employee satisfaction, attrition, and turnover, and partnering with ESBPs to provide recommendations for improvements based on data analysis.

How does Salesforce ensure inclusivity within the workplace?

Salesforce is committed to creating a diverse workforce through inclusive programs and initiatives such as equal pay, employee resource groups, and inclusive benefits.

Can I apply for multiple positions within Salesforce?

Yes, you can apply for a maximum of three roles within a 12-month period to ensure you are not duplicating efforts.

Is there support for individuals with disabilities during the application process?

Yes, if you require assistance due to a disability, you can submit a request via the Accommodations Request Form.

What is Salesforce’s stance on equal employment opportunities?

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer, ensuring that all qualified applicants receive consideration without regard to various personal characteristics.

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,