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Enablement Specialist

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Manulife

27d ago

  • Job
    Full-time
    Junior & Mid Level
  • Data
    Business, Operations & Strategy
  • Quezon City
  • Quick Apply

AI generated summary

  • You need 2-3 yrs as a Business Analyst, Lean Six Sigma certification, knowledge of BI tools, a proven project portfolio, strong communication, and a passion for learning automation.
  • You will analyze business needs, document processes, facilitate meetings, update procedural documentation, design workflows, and oversee implementation to enhance operational efficiency.

Requirements

  • 2-3 yrs experience as a Process/Business Analyst
  • Lean Six Sigma Certification
  • Familiarity with Power Platforms (ie BI Tools) and System Automation applications
  • Proven portfolio of completed projects
  • Advanced understanding of business functions, workflows, and processes
  • Excellent written and verbal communication skills.
  • Analytical and critical thinking skills
  • Keen interest in continuous learning of automated applications and platforms

Responsibilities

  • Using your analytical skills and critical thinking to ask questions, understand business drivers and needs, bring order and precision to scope and requirements on operational initiatives.
  • Utilizing a variety of requirements modelling techniques - such as user stories, process mapping, acceptance criteria, and business rules – to convey information.
  • Documenting process requirements and researching solutions to make recommendations. Partner with Business Process Owners through meetings and review of existing material to create standardized procedural documentation.
  • Update and edit existing procedural documentation based on Business Partner input to ensure accurate and current procedures are available to employees.
  • Using your critical thinking skills and sound judgement to make business decisions that drive results and solve customer problems.
  • Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution.
  • Automated and seamless process solutions with a focus to reduce work effort and lower cost.
  • Designing workflow and process strategies to improve business performance.
  • Using your effective communication skills to lead meetings and present information to all levels within the company.
  • Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically.
  • Creating and presenting process reports for client approval.
  • Overseeing the implementation of revised company processes and workflows.
  • Accountable for creating and writing new procedural documentation, editing existing documentation.
  • Monitoring the efficacy of updated workflows.
  • Staying up to date with the latest business practices and technologies.
  • Principles, tools, and techniques used to improve quality, reduce errors, and design new business processes.

FAQs

What is the job title for this position?

The job title is Enablement Specialist.

What team will the Enablement Specialist be joining?

The Enablement Specialist will join the Retirement Operations team at MBPS.

What are the primary responsibilities of the Enablement Specialist?

The primary responsibilities include identifying opportunities for improvement, improving processes and workflows, documenting process requirements, and overseeing the implementation of revised company processes and workflows.

What qualifications are required for this role?

The qualifications required include 2-3 years of experience as a Process/Business Analyst, Lean Six Sigma Certification, familiarity with Power Platforms and System Automation applications, and excellent written and verbal communication skills.

What kind of work environment does Manulife offer?

Manulife offers a supportive and collaborative workplace with great benefits and clear career development.

Is there a performance bonus for this position?

Yes, there is a performance bonus for this position.

What kind of training resources are available for the Enablement Specialist?

The Enablement Specialist will have access to extensive training resources as part of their professional development.

What is the expected working arrangement for this position?

The working arrangement for this position is hybrid.

Does Manulife provide health care benefits?

Yes, Manulife provides Day 1 HMO coverage, including free coverage for dependents and same-sex partners.

How does Manulife support diversity and inclusion in the workplace?

Manulife is committed to attracting, developing, and retaining a diverse workforce and fostering an inclusive work environment that embraces the strength of cultures and individuals.

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Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.