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End User Support, Administrator, Officer

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State Street

Aug 9

  • Job
    Full-time
    Junior Level
  • London
  • Quick Apply

AI generated summary

  • You need strong communication, analytical skills, a BA/BS in Computer Science or Engineering, 2+ years of experience, and a self-motivated, detail-oriented, team-oriented mindset.
  • You will manage setup for new hires, provide IT support, prioritize help desk activities, handle Active Directory tasks, manage IT assets, and assist with employee transitions and inventory updates.

Requirements

  • - Strong written and verbal communication skills.
  • - Ability to manage multiple, simultaneous priorities.
  • - Proven organizational skills with attention to detail.
  • - Ability to achieve results without close supervision.
  • - Strong analytical and problem-solving skills.
  • - A BA/BS degree required in Computer Science, or Engineering.
  • - A minimum of 2 years of progressively responsible experience.
  • - Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
  • - Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.

Responsibilities

  • - Manage their day to day activities including; setting up new hires PC’s both software and hardware, helpdesk tickets, walkups, projects assigned by Team lead, documentation, and other assigned tasks.
  • - Provide IT Service Desk support to users within the organization for computer, application, system, device, and access and hardware issues.
  • - Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time.
  • - Setting up Active Directory accounts, imaging user PC’s, setup windows 10 profiles, create email accounts, setup phones, and physically setup and troubleshoot users issues at their desk.
  • - Physically Manage the inventory of all IT assets to include hardware and software.
  • - Learn and implement department policies, procedures, and technical areas related to process and procedures.
  • - Replace employee’s PC’s and transfer their data, with minimal down time for the employee.
  • - Collect PC equipment from Terminations and update our Asset management system.

FAQs

What is the primary responsibility of the End User Support Administrator?

The primary responsibility is to troubleshoot and support employees with their IT-related problems, managing issues from start to finish and escalating to the Team lead when necessary.

What kind of issues will I be troubleshooting in this role?

You will be troubleshooting computer, application, system, device, and hardware issues, as well as managing access and configurations.

What are the educational requirements for this position?

A BA/BS degree in Computer Science or Engineering is required.

Is prior experience necessary for this role?

Yes, a minimum of 2 years of progressively responsible experience is required.

What skills are valued in this position?

Strong written and verbal communication skills, the ability to manage multiple priorities, proven organizational skills, and strong analytical and problem-solving skills are highly valued.

Will I be working independently or as part of a team?

You will need to be self-motivated and capable of operating independently, but there is also a strong emphasis on teamwork.

What specific tasks will I be responsible for on a daily basis?

Daily tasks include setting up new hire PCs, managing help desk tickets, providing IT Service Desk support, and managing IT asset inventory, among other assigned tasks.

What technologies will I be working with in this role?

You will be working with various technologies including Active Directory, Windows 10, and different hardware and software configurations.

Are there opportunities for professional development?

Yes, State Street offers a wealth of development programs and educational support to help employees reach their full potential.

Does State Street value diversity and inclusion?

Yes, State Street is committed to creating an inclusive environment and actively engages with diverse candidates and communities.

What kind of benefits does State Street offer?

State Street provides competitive and comprehensive benefits packages, which may include generous medical care, insurance, savings plans, and a flexible work program.

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State Street

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.