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Energy Specialist - Customer Service (German Speaking)

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Octopus Energy

5d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • London
  • Quick Apply

AI generated summary

  • You should be a fluent German and English speaker, customer-focused, open-minded, approachable, dedicated to sustainability, and committed to improvement with a strong work ethic.
  • You will resolve customer issues end-to-end, provide solutions, learn industry processes, and adapt to changes in a fast-paced, multilingual team environment. Expect the unexpected.

Requirements

  • - A passionate German-speaking professional or recent Graduate
  • - Fluency in English and German, both written and verbal
  • - Excited to help customers
  • - Open minded
  • - Approachable
  • - Inclusive
  • - Dedicated to sustainability
  • - Committed to improvement
  • - A strong work ethic

Responsibilities

  • - Working in our multi-lingual EuroHub operations team, you’ll be at the heart of everything we do - helping our customers.
  • - Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments.
  • - You’ll be fully trained in every aspect of the customer experience and will be provided with training of the entire industry and when we say there is a lot to learn we mean it.
  • - You will be expected to be able to take full responsibility for customer queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.
  • - Expect the unexpected.

FAQs

Is experience in the energy industry required for this role?

No specific experience in the energy industry is required, but a passion for helping customers and a willingness to learn are essential.

Are there opportunities for career advancement within the company?

Yes, we are committed to your development and growth, and there are opportunities to advance within the company as we expand.

What languages do I need to speak for this position?

You must be fluent in both English and German, both written and verbal.

What is the working schedule for this role?

This is a full-time position, and specific working hours will be discussed during the hiring process.

Will I receive training for this role?

Yes, you will be fully trained in every aspect of the customer experience as well as the energy industry.

What type of work environment can I expect at Octopus Energy?

You can expect a supportive, inclusive, and dynamic work environment where teamwork and collaboration are highly valued.

Is the role suitable for recent graduates?

Yes, we welcome applications from passionate German-speaking professionals or recent graduates looking to develop in a customer-driven role.

What salary can I expect for this position?

The salary for this role is £27,000.

Are there any additional benefits beyond salary?

Yes, we offer benefits including an OE Group Share Scheme, free breakfast, a cycle-to-work scheme, EV salary sacrifice, and more.

What qualities are you looking for in a candidate?

We are looking for candidates who are excited to help customers, open-minded, approachable, inclusive, dedicated to sustainability, committed to improvement, and demonstrate a strong work ethic.

Octopus Energy

Here to make a big green dent in the universe.

Energy
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally. That means making power greener, smarter, and more affordable for everyone. We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service. We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels. Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero.