FAQs
What is the role of the Engagement - Senior Manager at Freshworks?
The Engagement - Senior Manager is responsible for driving the adoption and success of the Americas Services Partner Program, managing partner engagement across North America and LATAM, ensuring effective communication, performance tracking, and risk mitigation for Professional Services engagements.
What qualifications are required for this position?
Candidates should have 10-13 years of Partner and Channel experience, strong experience in Professional Services for a SaaS organization, excellent project management and risk management skills, and proficiency in English, Spanish, and Portuguese.
Where is this position located?
This role is based in the Miami Metro Area.
What is the expected salary range for this position?
The expected base salary range for this position is $171,000 to $245,870 USD, with variable compensation applicable.
Are there opportunities for bonuses in this role?
Yes, this role is eligible for a target bonus.
What benefits does Freshworks offer?
Freshworks offers multiple options for dental, medical, vision, disability, and life insurances, equity and employee stock purchase plans, flexible PTO, flexible spending, commuter benefits, wellness benefits, and adoption and parental leave benefits.
Is experience working with C-suite executives essential for this role?
Yes, the ability to work with C-suite executives and practitioners of partners, along with internal Sales and FPS leadership, is crucial for this role.
How does Freshworks approach diversity in the workplace?
Freshworks is committed to creating a global workplace that enables everyone to find their true potential, irrespective of their background, gender, race, sexual orientation, religion, and ethnicity, believing that diversity creates a more vibrant work environment.
Will I need to travel for this role?
The job description does not specifically mention travel requirements, but given the role's responsibilities across regions, occasional travel may be expected to engage with partners and stakeholders.
What is the focus of the Americas Partner Engagement Manager in terms of partner relations?
The focus is on managing the engagement with certified Professional Services partners, ensuring their alignment with customer needs, tracking performance, and mitigating risks related to partner deliveries.