Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact.

Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.


Technology

Freshworks

You must be a UK Qualified Solicitor with 5-8 years of experience in SaaS agreements, regulatory matters, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

You will draft and negotiate commercial contracts, assess risks, train teams, advise on regulations, improve legal processes, and collaborate with business units to meet objectives.

London

<div>
 Company Description
 About Freshworks
 Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
 Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
 Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description
 <ul>
 <li> Work from our London office 3 days per week</li>
 <li> Draft, review, analyze, and negotiate various commercial contracts, such as cloud (SaaS) and software licensing, data protection agreements, and professional services agreements. This counsel will also be able to negotiate various other commercial agreements, including vendor, reseller, and distribution partner agreements.</li>
 <li> Maintain and improve commercial contract templates, playbooks, and standard contracting clauses for inclusion in the company’s Sales Operations processes.</li>
 <li> Consistently anticipate, analyze, communicate, and propose mitigation strategies for potential risks in contractual, regulatory, compliance, financial, and legal areas.</li>
 <li> Provide training on a variety of topics to sales and other cross-functional teams.</li>
 <li> Reviewing and providing guidance to Sales functions on new or upcoming UK and EU SaaS industry-related regulations.</li>
 <li> Contribute to ongoing commercial legal and sales process improvement, automation initiatives, reduction of friction, and problem-solving within areas of legal and compliance.</li>
 <li> Seamlessly partner with business partners within the Freshworks organization to execute company business objectives and drive legal departmental initiatives, including but not limited to Sales, Sales Operations, Finance, and Information Security.</li>
 <li> Further, Freshworks’ business, financial, and risk management objectives can be achieved through diligent, proactive, and creative lawyering.</li>
 </ul> Qualifications
 <ul>
 <li> UK Qualified Solicitor</li>
 <li> 5-8 years combined experience in a law firm and/or in-house legal department with experience in drafting and negotiating Software-as-a-Service agreements (required)</li>
 <li> Working knowledge of regulatory matters, including international data protection, corporate compliance, and export/trade restrictions</li>
 <li> Ability to use sound and practical business judgment and think “outside the box” to address complex matters with creative solutions.</li>
 <li> Dedication to the customer experience, excellent interpersonal and written/verbal communication skills, and negotiation skills are a must. Experience must include working directly with salespeople and customers in the UK and EU region.</li>
 <li> Familiarity working across the globe to support multiple time zones and cultures.</li>
 <li> Highly responsive and service-oriented attitude with the ability to work under strict timelines with attention to detail and efficiency.</li>
 <li> Self-motivated individual who can independently organize, prioritize, and manage multiple activities/deadlines and handle high volumes simultaneously.</li>
 <li> Proven ability to work collaboratively in a team setting, maintain strong working relationships with multiple internal clients, and work effectively with remote team and management members.</li>
 <li> The ideal candidate is an individual who thrives in a fast-paced and continuously changing tech sales environment.</li>
 </ul>
 <ul>
 <li> Title and comp commensurate with experience.</li>
 </ul> Additional Information
 These are some benefits you can expect from us in return:
 <ul>
 <li> Company funded Private Medical Insurance (PMI)</li>
 <li> Company funded Medical Cash Plan</li>
 <li> Company funded Life Assurance, Income Protection &amp; Critical Illness insurances</li>
 <li> Qualifying workplace pension scheme with company contribution of up to 6%</li>
 <li> Cycle-to-work scheme</li>
 <li> Enhanced Maternity Leave</li>
 <li> 25 days annual Paid-Time-Off (PTO)</li>
 <li> Company Funded Employee Assistance Program (EAP) for both you and your family</li>
 <li> Long Service Awards</li>
 <li> Discounted Tax Support Services</li>
 </ul>
 <div></div>
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
</div>


 Company Description
  About Freshworks
  Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
  Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
  Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description
 
   Work from our London office 3 days per week
   Draft, review, analyze, and negotiate various commercial contracts, such as cloud (SaaS) and software licensing, data protection agreements, and professional services agreements. This counsel will also be able to negotiate various other commercial agreements, including vendor, reseller, and distribution partner agreements.
   Maintain and improve commercial contract templates, playbooks, and standard contracting clauses for inclusion in the company’s Sales Operations processes.
   Consistently anticipate, analyze, communicate, and propose mitigation strategies for potential risks in contractual, regulatory, compliance, financial, and legal areas.
   Provide training on a variety of topics to sales and other cross-functional teams.
   Reviewing and providing guidance to Sales functions on new or upcoming UK and EU SaaS industry-related regulations.
   Contribute to ongoing commercial legal and sales process improvement, automation initiatives, reduction of friction, and problem-solving within areas of legal and compliance.
   Seamlessly partner with business partners within the Freshworks organization to execute company business objectives and drive legal departmental initiatives, including but not limited to Sales, Sales Operations, Finance, and Information Security.
   Further, Freshworks’ business, financial, and risk management objectives can be achieved through diligent, proactive, and creative lawyering.
  Qualifications
 
   UK Qualified Solicitor
   5-8 years combined experience in a law firm and/or in-house legal department with experience in drafting and negotiating Software-as-a-Service agreements (required)
   Working knowledge of regulatory matters, including international data protection, corporate compliance, and export/trade restrictions
   Ability to use sound and practical business judgment and think “outside the box” to address complex matters with creative solutions.
   Dedication to the customer experience, excellent interpersonal and written/verbal communication skills, and negotiation skills are a must. Experience must include working directly with salespeople and customers in the UK and EU region.
   Familiarity working across the globe to support multiple time zones and cultures.
   Highly responsive and service-oriented attitude with the ability to work under strict timelines with attention to detail and efficiency.
   Self-motivated individual who can independently organize, prioritize, and manage multiple activities/deadlines and handle high volumes simultaneously.
   Proven ability to work collaboratively in a team setting, maintain strong working relationships with multiple internal clients, and work effectively with remote team and management members.
   The ideal candidate is an individual who thrives in a fast-paced and continuously changing tech sales environment.
 
 
   Title and comp commensurate with experience.
  Additional Information
  These are some benefits you can expect from us in return:
 
   Company funded Private Medical Insurance (PMI)
   Company funded Medical Cash Plan
   Company funded Life Assurance, Income Protection & Critical Illness insurances
   Qualifying workplace pension scheme with company contribution of up to 6%
   Cycle-to-work scheme
   Enhanced Maternity Leave
   25 days annual Paid-Time-Off (PTO)
   Company Funded Employee Assistance Program (EAP) for both you and your family
   Long Service Awards
   Discounted Tax Support Services
 
 
  At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


Commercial Counsel UK & EU - Freshworks

Commercial Counsel UK & EU

You need 10+ years in sales, 8+ in SaaS, Arabic proficiency, a track record in enterprise sales, consultative skills, tech knowledge in CRM/EX/CX, and strong interpersonal abilities.

You will drive new customer acquisitions, manage complex sales cycles, collaborate with cross-functional teams, and build relationships to exceed revenue and satisfaction goals.

Dubai

<div>
 Company Description
 About Freshworks
 Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
 Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
 Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description
 We are looking for an experienced and strategic Enterprise Sales Manager who has a knack in generating new business (new logo acquisition) for Freshworks. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.
 <ul>
 <li> You’ll become the resident expert on the Freshworks platform and will sell new customers our cloud-based software</li>
 <li> Drive new logo acquisitions to meet or exceed revenue targets</li>
 <li> Demonstrating / selling value to key stakeholders within the accounts</li>
 <li> Build a plan to maximize revenue and customer satisfaction within your accounts</li>
 <li> Create &amp; articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc.</li>
 <li> Close large, complex deals involving multiple executive level stakeholders</li>
 <li> Collaborate with and lead a larger cross functional team to the closure of large complex deals</li>
 <li> Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling</li>
 <li> Exceeding activity, pipeline and revenue goals on a quarterly basis</li>
 <li> Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline</li>
 <li> Analyze sales/metrics data from your accounts to help evolve your strategy</li>
 <li> Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact</li>
 <li> Develop long-term strategic relationships with key accounts</li>
 <li> Ensuring satisfaction within your accounts</li>
 </ul> Qualifications
 
 <ul>
 <li> Experience selling to VP or C level executives in companies</li>
 <li> 10+ years of overall experience in sales. 8+ years of SAAS sales experience/solution based selling experience</li>
 <li> Arabic speaking or familiarity of the language is a mandate</li>
 <li> Experience in driving new logo acquisitions (hunting role)</li>
 <li> Track record of success selling into Mid Market and Enterprise companies with 5,000+ employees</li>
 <li> Experience managing and closing complex sales-cycles using solution selling techniques</li>
 <li> Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.</li>
 <li> Proven track record of consistent territory growth and quota achievement</li>
 <li> Thorough understanding/experience in related technology in the CRM/EX/CX space</li>
 <li> Willingness to travel to customer sites as directed by sales management</li>
 <li> Skilled in virtual presentations, online web demos, remote sales processes</li>
 <li> Strong interpersonal skills, ability to convey and relate ideas to others</li>
 <li> Vibrant and energetic attitude, willingness to perform and get things done</li>
 <li> Bachelor’s Degree/Master’s degree preferred</li>
 </ul>
 Additional Information
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 <div></div>
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
</div>


 Company Description
  About Freshworks
  Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
  Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
  Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description
  We are looking for an experienced and strategic Enterprise Sales Manager who has a knack in generating new business (new logo acquisition) for Freshworks. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.
 
   You’ll become the resident expert on the Freshworks platform and will sell new customers our cloud-based software
   Drive new logo acquisitions to meet or exceed revenue targets
   Demonstrating / selling value to key stakeholders within the accounts
   Build a plan to maximize revenue and customer satisfaction within your accounts
   Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc.
   Close large, complex deals involving multiple executive level stakeholders
   Collaborate with and lead a larger cross functional team to the closure of large complex deals
   Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
   Exceeding activity, pipeline and revenue goals on a quarterly basis
   Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
   Analyze sales/metrics data from your accounts to help evolve your strategy
   Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact
   Develop long-term strategic relationships with key accounts
   Ensuring satisfaction within your accounts
  Qualifications
  
 
   Experience selling to VP or C level executives in companies
   10+ years of overall experience in sales. 8+ years of SAAS sales experience/solution based selling experience
   Arabic speaking or familiarity of the language is a mandate
   Experience in driving new logo acquisitions (hunting role)
   Track record of success selling into Mid Market and Enterprise companies with 5,000+ employees
   Experience managing and closing complex sales-cycles using solution selling techniques
   Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
   Proven track record of consistent territory growth and quota achievement
   Thorough understanding/experience in related technology in the CRM/EX/CX space
   Willingness to travel to customer sites as directed by sales management
   Skilled in virtual presentations, online web demos, remote sales processes
   Strong interpersonal skills, ability to convey and relate ideas to others
   Vibrant and energetic attitude, willingness to perform and get things done
   Bachelor’s Degree/Master’s degree preferred
 
   Additional Information
  At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
  At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


Freshworks

navigation.mission