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Engineer II, Field Service

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  • Job
    Full-time
    Mid Level
  • Engineering
    Healthcare
  • Barcelona
    Remote

Requirements

  • Work from a home office in Spain and travel around 70% of the time, mainly to customers from eastern Spain and occasionally Portugal, or other European countries.
  • Educational background within engineering (electrical or mechanical) or equivalent qualifications.
  • Solid working knowledge of analytical instrumentation and proven Field Service experience in installation, servicing, and troubleshooting.

Responsibilities

  • Work independently as part of a Field Service organization team to support Indiko & Kryptor Analyzers.
  • Perform service and support, including preventive maintenance, installation, hotline support, and troubleshooting.
  • Collaborate with Sales and Business Development teams to provide on-site support, demonstrations, and assist in sales visits when required.
  • Share experience and standard methodologies of product services and applications with colleagues to contribute to a culture of continuous improvement.
  • Communicate effectively with Hotline, Field Application Specialists, Support Specialists, Service Managers, Sales Representatives, and Sales Managers.
  • Actively participate in continuous improvement projects to improve work quality and efficiency.
  • Maintain a client-focused and customer-centric approach, aligning with company goals and objectives.
  • Accurately document field support activities, including qualification and service reports, expense reports, and timely submission through the required systems.

FAQs

What is the work schedule for the Engineer II, Field Service position?

The work schedule is standard Monday to Friday.

What are the environmental conditions for this job?

The candidate must be able to lift 40 lbs. without assistance.

Where is the Engineer II, Field Service position located?

This position is based in Barcelona, Spain, working from a home office.

What is the expected travel requirement for this job?

The role requires around 70% travel, mainly to customers in eastern Spain and occasionally to Portugal or other European countries.

What qualifications are required for the Engineer II, Field Service position?

Candidates should have an educational background in engineering (electrical or mechanical) or equivalent qualifications, along with solid working knowledge of analytical instrumentation and proven Field Service experience.

What types of responsibilities will the Engineer II, Field Service have?

Responsibilities include supporting Indiko & Kryptor Analyzers, performing service and support tasks, collaborating with sales teams, documenting field support activities, and participating in continuous improvement projects.

Is experience with analytical instrumentation required for this position?

Yes, solid working knowledge of analytical instrumentation and proven experience in installation, servicing, and troubleshooting are required.

Will I be involved in sales visits in this role?

Yes, you may assist in sales visits and provide on-site support and demonstrations when required.

How does this position contribute to the company's mission?

The Engineer II, Field Service role allows you to support medical technology that helps people lead healthier lives, aligning with Thermo Fisher Scientific's mission of making the world healthier, cleaner, and safer.

What is the company culture like at Thermo Fisher Scientific?

Thermo Fisher Scientific offers an encouraging and collaborative work environment where employees can thrive and successfully implement innovative solutions.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

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