Enterprise Service Manager, Professional Services

Amazon

Oct 26

Applications are closed

Job
Full-time
Expert Level
Consulting
Business, Operations & Strategy
Munich
Remote

Requirements

Experience as strategical Sales and Transformational Lead leading complex, cross-domain transformational opportunities from inception to closure with global enterprise customers
Experience within one of the industries: travel, transport, manufacturing
Experience developing value based proposition crafting and selling solutions mapped to customer business outcome
Professional Services / Consulting experience
Experience managing executive customer relationships and key business stakeholders
Excellent written and verbal communication skills in English (mandatory) and German (preferred)
Experience in cloud based solutioning (AWS or equivalent)

Responsibilities

Manage the working relationship with Enterprise organisations across Travel/Transport/Logistics and Manufacturing, develop a long-term Professional Services strategy and execute that strategy with those accounts.
Act as a trusted advisor for our largest and most committed customers.
Engage in all aspects of business development, relationship development, delivery oversight and program management in those accounts.
Provide collective experience from across the AWS customer base and focus on strong success for the Customer.
Collaborate across the entire AWS organisation to bring access to product and service teams, get the right solution delivered and drive feature innovation based upon customer needs.
Engage with customers to understand their business drivers and application portfolio.
Develop long term Cloud Strategy for customers.
Identify & develop specific opportunities and support business cases.
Shape deals, including estimations and deal pricing.
Negotiate contracts & close deals.
Plan and implement a portfolio of projects, including budget & deliverable responsibilities.
Mitigate delivery risks & issues.
Oversee delivery of projects in account, ensuring high quality delivery.
Act as the single point of contact for Customer executives, developing deep, trustful relations.
Educate customers on AWS services and translate those into a clear business value proposition.
Envision and inspire customers.
Coach Customer and Partner teams to be self-sufficient.
Maintain a passion and curiosity about technology.
Be prepared to travel to client locations to deliver professional services when needed.

FAQs

What is the main responsibility of the Enterprise Service Manager (ESM) role?

The main responsibility of the ESM role is to manage the working relationship with Enterprise organizations across specific industries, develop and execute a long-term Professional Services strategy, and serve as a trusted advisor to customers.

What types of industries will the ESM be working with?

The ESM will primarily work with Enterprise organizations in the Travel, Transport, Logistics, and Manufacturing industries.

Is travel required for this position?

Yes, this is a customer-facing role that requires travel to client locations to deliver professional services as needed.

What qualifications are necessary for this role?

Candidates should have experience as a strategic Sales and Transformational Lead, expertise in the relevant industries, experience in Professional Services or consulting, and the ability to manage executive customer relationships.

Is knowledge of cloud solutions required for the ESM position?

Yes, experience in cloud-based solutioning, particularly with AWS or equivalent platforms, is preferred.

Are there language requirements for this position?

Excellent written and verbal communication skills in English are mandatory, and knowledge of German is preferred.

What kind of projects will the ESM oversee?

The ESM will oversee a portfolio of projects, ensuring high-quality delivery, managing risks and issues, and planning implementations aligned with customer business outcomes.

Does AWS value diversity in the workplace?

Yes, AWS values diverse experiences and encourages candidates from various backgrounds to apply, even if they do not meet all qualifications and skills listed.

What is the team culture at AWS?

AWS promotes an inclusive team culture, emphasizes ongoing learning and curiosity, and supports employee-led affinity groups that empower individuality.

What opportunities for mentorship and career growth are available at AWS?

AWS offers continuous knowledge-sharing, mentorship, and career-advancing resources to help employees develop into well-rounded professionals.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.