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Enterprise Services, Travel Support, Associate

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BlackRock

Jun 17, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • Edinburgh, +1

Requirements

  • Experience and ability to work in virtual/global teams in a matrix environment
  • Excellent verbal and written communication skills in English
  • Strong analytical skills (financial, spend, supply market, etc.) supported by proficiency in the use of computer applications, , data analysis tools including spreadsheets for financial analysis and travel management solutions
  • High degree of organization and ability to run multiple projects and tasks simultaneously.
  • Demonstrated ability to lead supplier evaluation, selection, negotiation, contracting and implementation. Experience in supplier relationship management, KPI and performance management
  • Demonstrated project or program management experience
  • Demonstrated ability to gain consensus through teamwork
  • Experience:
  • Bachelor’s Degree or equivalent work experience
  • Minimum 5+ years’ experience in handling Travel in a large corporate program with global responsibilities. International experience a strong plus
  • 2-3 years team management experience
  • Experience in working in customer and business facing environments with knowledge of Travel processes and solutions to drive outstanding customer service and operational efficiency.

Responsibilities

  • Strategic Leadership. Co-Lead overall strategy development for the Global Travel Services, including:
  • Demonstrate and build an ongoing understanding of the latest category trends including new tools and technologies
  • Support BlackRock’s Sustainability objectives within each category, establishing targets and ensuring execution against them
  • Develop a deep understanding of relevant policies and procedures, ensuring all processes are run effectively, efficiently and within business parameters.
  • Client services for traveler and arrangers support across all aspects of the travel program
  • Vendor Management: Provide oversight for management of relationships with suppliers and vendors, including BlackRock’s 3rd party travel management service provider
  • Engage with global and regional collaborators to ensure alignment with vendor performance requirements. Ensure that regular performance reviews are conducted, and that sourcing activities are regularly held to ensure the best available quality and pricing. Work with vendor leadership to drive high performance and best value for BlackRock
  • Partner with BlackRock Resilience Safety teams to provide traveler support during a crisis or individual event. Establish and support the execution of travel risk measures set by the resilience team
  • Financial management: Provide consistent oversight and management of established financial objectives
  • Client engagement: Ensure consistent engagement and communication with business collaborators to understand and craft requirements and provide channels for regular feedback on workplace performance, employee experience and client happiness. Work as a strategic partner with regional and office leadership to develop strategic real estate and workplace initiatives.

FAQs

What are the main responsibilities of an Enterprise Services, Travel Support, Associate?

The Associate of Travel Services is responsible for managing various aspects of the firm’s global travel program, including air, hotel, ground transportation, policy compliance, and travel technologies. They are also responsible for vendor management activities and ensuring global service delivery.

What is the role of the Associate in vendor management?

The Associate is responsible for co-managing a team of specialists and vendor personnel to ensure the global delivery of services at a consistent level. They also oversee vendor governance, including assessing vendor performance, managing issues and risks, and ensuring consistent delivery by vendor partners.

How does the Associate ensure compliance with travel policies?

The Associate is responsible for ensuring compliance with travel policies by monitoring and enforcing policy adherence across the firm’s global travel program. They work closely with team members to implement and communicate travel policies effectively.

What skills are required for this role?

The ideal candidate for this role should have strong communication, organizational, and problem-solving skills. They should also have experience in travel management, vendor management, and knowledge of travel technologies.

How does the Associate ensure global service delivery?

The Associate works with a team of specialists and vendor personnel to ensure consistent global service delivery. They establish standards of vendor governance, monitor vendor performance, track issues and risks, and ensure that vendor partners meet agreed-upon standards.

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BlackRock

Global investment manager. Technology provider. Helping more and more people experience financial well-being.

Finance
Industry
10,001+
Employees
1988
Founded Year

Mission & Purpose

BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people. Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take. Follow us for global insights shaping the economy, innovative thinking around the path to net zero and more information on culture and careers at BlackRock.

Benefits

  • Financial Well-being

    We help more and more people experience financial well-being – which applies as much to you as it does to our clients. At BlackRock, you’ll have access to our competitive retirement plan as well as financial coaching and educational resources to help you build a sound financial future.

  • Healthcare

    We provide a great selection of benefits and programs to help you manage health care costs, live a healthy lifestyle and find the right care, whenever you need it.

  • Physical well-being

    We know that physical well-being is an important component of maintaining your overall health – both now and in the future. Our comprehensive physical well-being benefits help you stay active, eat better and feel energized.

  • Life management

    We know managing life, work and everything in between can be difficult. So, whether you need a little R&R or time to tend to other matters, Flexible Time Off allows you to take time away from work, stress free, to focus on moments that are important to you.

  • Emotional well-being

    We understand emotional resilience is key to helping you thrive – in your life and at work. Whether you’re looking for ways to handle life’s many challenges, reduce your stress or boost your happiness by volunteering your time in service to others, our resources can help you navigate all kinds of situations.

  • Professional well-being

    Focus on your strengths and build the​ expertise you need to further your career. Our BlackRock Academies, structured training by​ program and employee networks, provide resources for​ meaningful networking, skill building and professional as​ well as personal growth.

  • Pay for Performance

    Our pay for performance approach means your total compensation reflects individual, business and company performance. For our full-time employees, total compensation includes a base salary plus an annual discretionary bonus.

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