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Epic Learning Analyst I

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Baylor Scott & White Health

Jan 27

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Education & Teaching
  • Dallas
    Remote

AI generated summary

  • You need Epic credentialing within a year, strong communication skills, training ability, troubleshooting expertise, teamwork, Tech-savvy, self-motivated, and a Bachelor's degree or 4 years' experience.
  • You will respond to help desk tickets, provide on-site support, develop training materials, create test scripts, improve learning solutions, and collect user feedback, while applying learning technologies.

Requirements

  • Credentialed in Epic applicable application within 1 year from date of hire.
  • Demonstrated customer-oriented service excellence values.
  • Ability to present and conduct training.
  • Ability to work with Epic end users and troubleshoot Epic application issues.
  • Ability and experience in understanding end user Epic workflows.
  • Ability to work well in team environments.
  • Proficient with word processing, spreadsheet and email software applications, LMS, incident management system and e-learning technology.
  • Self-motivated person who can identify and resolve issues and advance personal knowledge.
  • Ability to execute complex tasks through organization and details motivated approach.
  • Demonstrated excellent social communication skills, among facility customers and team members.
  • A quick learner of software and information technology and motivated to learn new applications.
  • Epic application knowledge to test, help and train preferred.
  • Functional knowledge of the associated Epic application preferred.
  • Knowledgeable in adult learning techniques.
  • Technical writing skills.
  • Comfortable working in a fast paced and constantly changing environment.
  • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification.
  • EXPERIENCE - 1 Year of Experience.

Responsibilities

  • Provide effective Epic application help by responding to help desk tickets and end-user requests (including being on-call help).
  • Effectively provide onsite go-live help, upgrade help and ongoing Epic application help and optimization.
  • Serve as liaison between Epic end users, IS project team members and other IS resources as required.
  • Continuously improve the impact of training for Epic end users with formal and informal training.
  • Assist in the development and maintenance of all training materials and setup of training rooms.
  • Create and execute Epic test scripts for lesson plans and training environment build.
  • Create and execute process maps for Epic functionality workflows.
  • Solve problems by studying business issues/requirements, studying Epic workflows and synthesizing key messages.
  • Develops, implements and delivers customized Epic learning solutions and learning technology solutions throughout BWSH.
  • Selects and applies appropriate learning aids and learning materials to help Epic training in order to meet business and client needs through the use of adult learning best practices and technologies.
  • Collects assessment and end user feedback data, studies with teams to establish effectiveness of learning and development solutions.
  • Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback and business needs for Epic.
  • Applies technologies such as e-learning, videos, podcasts, mobile learning and social learning as appropriate for Epic.
  • Assists in the development of online courses and learner evaluation instruments for Epic that meet LMS parameters and e-learning instructional design quality standards.
  • Performs other position appropriate duties as required in a competent, professional and courteous manner.
  • Some travel is required.

FAQs

What is the primary role of the Epic Learning Analyst I?

The primary role of the Epic Learning Analyst I is to develop and implement Epic training content to help achieve Baylor Scott & White Health's strategic targets, as well as provide support and optimization for Epic system applications.

What qualifications are required for the Epic Learning Analyst I position?

Candidates must have a Bachelor's degree or 4 years of relevant work experience, as well as at least 1 year of experience in a related field.

Is certification required for this role?

Yes, candidates must be credentialed in the applicable Epic application within 1 year from the date of hire.

What types of training will the Epic Learning Analyst I be involved with?

The Epic Learning Analyst I will create and deliver formal and informal training, develop training materials, and assist with online asynchronous training, among other responsibilities.

Will the Epic Learning Analyst I need to travel for their job?

Yes, some travel is required for this position.

What kind of technologies will the Epic Learning Analyst I work with?

The Epic Learning Analyst I will apply technologies such as e-learning, videos, podcasts, mobile learning, and social learning to enhance Epic training.

What are some key skills necessary for success in this role?

Key skills include customer service excellence, ability to conduct training, troubleshooting Epic application issues, understanding end-user Epic workflows, and proficiency with various software applications, including LMS and e-learning technology.

What benefits does Baylor Scott & White Health offer for this position?

Benefits include immediate eligibility for health and welfare benefits, a 401(k) savings plan with a dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning on Day 1.

How does the role contribute to the organization?

The role contributes by ensuring effective training for end users, optimizing Epic application usage, and supporting the overall goals of Baylor Scott & White Health through education and improved workflows.

What kind of feedback mechanisms are in place for the training provided?

The Epic Learning Analyst I will collect assessment and end-user feedback data to evaluate the effectiveness of the learning and development solutions and apply continuous improvement processes based on this feedback.

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Baylor Scott & White Health

Changing Healthcare for the Better.

Science & Healthcare
Industry
10,001+
Employees
1903
Founded Year

Mission & Purpose

As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform – MyBSWHealth. Through 51 hospitals and more than 1,100 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans. For more information, visit: BSWHealth.com.

Culture & Values

  • We serve faithfully

  • We never settle

  • We are in it together

  • We make an impact