FAQs
What is the primary focus of the Epic Products Analyst role?
The primary focus of the Epic Products Analyst role is on EPIC Cogito and Healthy Planet, providing direct Epic application support for the design, development, implementation, testing, updating, integration, and maintenance of system configurations and application tables.
What qualifications are required for this position?
Candidates must have a Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field. Alternatively, an Associate’s degree with two years of related work experience or a high school diploma with four years of directly related work experience can substitute for the Bachelor's degree.
Is experience with Epic software necessary for this position?
Exposure to or experience with Epic or other electronic health record software products is preferred but not mandatory.
What type of experience is required for this role?
A minimum of two years of experience in a healthcare operations field (such as Acute/Post-acute Care, Ambulatory, Allied Health, or Revenue Cycle) is required. This can be substituted with a minimum of two years of experience in an information technology field.
What certifications must be obtained for this position?
Epic certification in the primary build application is required within six months of appointment and must be maintained.
Will I need to provide support outside of regular working hours?
Yes, the position includes providing remote end-user support and participation in on-call service rotations.
What are some responsibilities of the Epic Products Analyst?
Responsibilities include troubleshooting application issues, performing workflow analysis, participating in system enhancements, collaborating with business relationship teams, creating security classification templates, and ensuring interoperability between Epic applications.
How does this role contribute to the organization's healthcare operations?
This role supports healthcare operations by analyzing user needs, recommending improvements, monitoring system performance, and implementing solutions that enhance operational processes and system automation.
Is attendance a requirement for this role?
Yes, maintaining reasonably regular, punctual attendance consistent with Orlando Health policies and other standards is required for this position.
Can this position be performed remotely?
The role may offer remote support but is primarily a hybrid format depending on organizational needs.