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Epic Products Analyst- Healthy Planet / Population Health

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Healthcare
  • Orlando
    Remote

AI generated summary

  • You need a Bachelor's in a related field or equivalent experience, 2 years in healthcare operations or IT, and Epic certification within 6 months of hire. EHR experience preferred.
  • You will analyze workflows, troubleshoot Epic software issues, produce reports, implement enhancements, collaborate with teams, ensure data integrity, and provide end-user support and training.

Requirements

  • Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field.
  • Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree.
  • High school diploma or equivalent and four (4) years of directly related work experience may substitute for the Bachelor’s degree.
  • Minimum of two (2) years of experience in a healthcare operations field (Acute/Post-acute Care, Ambulatory, Allied Health, or Revenue Cycle) is required. May substitute experience in a healthcare operations field with minimum of two (2) years of experience in an information technology field.
  • Exposure to or experience with Epic or other electronic health record software products is preferred.
  • Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.

Responsibilities

  • Attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
  • Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software.
  • Participates in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases.
  • Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
  • Monitors system performance; troubleshoots and resolves application issues and system errors.
  • Participates in the evaluation and implementation of new module releases.
  • Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.
  • Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
  • Collaborates with Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions.
  • Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
  • Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
  • Coordinates and participates in application upgrades and changes.
  • Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted.
  • Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features.
  • Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
  • Provides information and support to Instructional Designers to facilitate training development.
  • Ensures interoperability between Epic applications and other supporting applications.
  • Communicates with vendors regarding technical issues with Epic integration.
  • Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Provides remote end-user support, including participation in on-call service rotations.
  • Performs other duties as assigned.

FAQs

What is the primary focus of the Epic Products Analyst role?

The primary focus of the Epic Products Analyst role is on EPIC Cogito and Healthy Planet, providing direct Epic application support for the design, development, implementation, testing, updating, integration, and maintenance of system configurations and application tables.

What qualifications are required for this position?

Candidates must have a Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field. Alternatively, an Associate’s degree with two years of related work experience or a high school diploma with four years of directly related work experience can substitute for the Bachelor's degree.

Is experience with Epic software necessary for this position?

Exposure to or experience with Epic or other electronic health record software products is preferred but not mandatory.

What type of experience is required for this role?

A minimum of two years of experience in a healthcare operations field (such as Acute/Post-acute Care, Ambulatory, Allied Health, or Revenue Cycle) is required. This can be substituted with a minimum of two years of experience in an information technology field.

What certifications must be obtained for this position?

Epic certification in the primary build application is required within six months of appointment and must be maintained.

Will I need to provide support outside of regular working hours?

Yes, the position includes providing remote end-user support and participation in on-call service rotations.

What are some responsibilities of the Epic Products Analyst?

Responsibilities include troubleshooting application issues, performing workflow analysis, participating in system enhancements, collaborating with business relationship teams, creating security classification templates, and ensuring interoperability between Epic applications.

How does this role contribute to the organization's healthcare operations?

This role supports healthcare operations by analyzing user needs, recommending improvements, monitoring system performance, and implementing solutions that enhance operational processes and system automation.

Is attendance a requirement for this role?

Yes, maintaining reasonably regular, punctual attendance consistent with Orlando Health policies and other standards is required for this position.

Can this position be performed remotely?

The role may offer remote support but is primarily a hybrid format depending on organizational needs.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.