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Epic Products Analyst-OpTime/Anesthesia

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Orlando Health

Feb 22

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Healthcare
  • Orlando
    Remote

AI generated summary

  • You need a Bachelor's in a relevant field or equivalent experience, Epic certification within 6 months, 2 years in healthcare operations or IT, and preferred experience with Epic.
  • You will analyze workflows, troubleshoot Epic issues, manage system enhancements, create reports, collaborate with teams, and support end-users while ensuring data integrity and compliance.

Requirements

  • Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field.
  • Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree.
  • High school diploma or equivalent and four (4) years of directly related work experience may substitute for the Bachelor’s degree.
  • Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.
  • Minimum of two (2) years of experience in a healthcare operations field (Acute/Post-acute Care, Ambulatory, Allied Health, or Revenue Cycle) is required. May substitute experience in a healthcare operations field with minimum of two (2) years of experience in an information technology field.
  • Exposure to or experience with Epic or other electronic health record software products is preferred.

Responsibilities

  • Attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
  • Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software.
  • Participates in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases.
  • Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
  • Monitors system performance; troubleshoots and resolves application issues and system errors.
  • Participates in the evaluation and implementation of new module releases.
  • Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.
  • Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
  • Collaborates with Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions.
  • Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
  • Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
  • Coordinates and participates in application upgrades and changes.
  • Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted.
  • Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features.
  • Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
  • Provides information and support to Instructional Designers to facilitate training development.
  • Ensures interoperability between Epic applications and other supporting applications.
  • Communicates with vendors regarding technical issues with Epic integration.
  • Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Provides remote end-user support, including participation in on-call service rotations.
  • Performs other duties as assigned.

FAQs

What is the primary focus of the Epic Products Analyst - OpTime/Anesthesia role?

The primary focus is to provide direct Epic application support across the software development life cycle, including design, development, implementation, testing, and maintenance of system configurations and application tables, specifically for OpTime and Anesthesia.

What qualifications are needed for this position?

A Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field is required. An associate's degree or high school diploma combined with relevant experience may also be accepted as substitutes.

Is Epic certification required for this role?

Yes, Epic certification in the primary build application is required within six months of appointment and must be maintained.

How much experience is needed to apply for this position?

A minimum of two years of experience in a healthcare operations field is required, or two years of experience in an information technology field may be substituted.

Are there benefits provided to employees from day one?

Yes, Orlando Health offers all-inclusive benefits starting on day one, including student loan repayment, tuition reimbursement, free college education programs, retirement savings, and more.

What are the typical working hours for this position?

The shift for this position varies, as it is a full-time role.

Will there be opportunities for professional development?

Yes, Orlando Health is committed to career growth and offers free education programs and various well-being services to support employees' professional development.

Is there a focus on teamwork and diversity within the organization?

Yes, Orlando Health embraces individuality and encourages diverse perspectives, emphasizing teamwork to better serve the community.

Will this role require troubleshooting and user support?

Yes, the role includes troubleshooting problems and responding to questions from the Service Desk and end users in a timely manner.

Are there any specific team collaborations involved in this position?

Yes, the analyst will collaborate with Business Relationship Management teams, Cogito analysts, and vendors to ensure effective application functionality and integration.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.