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Event Manager

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ASM Global

21d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Philadelphia
  • Quick Apply

AI generated summary

  • You need a relevant degree, 3+ years in hospitality/event planning, CMP preferred, strong communication/negotiation skills, ability to multi-task, and proficiency in Ungerboeck software post-training.
  • You will manage events, liaise with clients, coordinate logistics, ensure compliance, maintain communication, oversee production, and provide exceptional customer service throughout the event lifecycle.

Requirements

  • Bachelor’s Degree in hospitality, business, facility management or related field
  • Minimum 3 years of experience in the hospitality industry and/or customer service
  • Minimum 3 years of event planning, meeting planning, or production experience
  • CMP (Certified Meeting Planner) - preferred
  • Exceptional interpersonal, organizational, communication (both written and verbal), and presentation skills
  • Excellent negotiation skills
  • Excellent business judgment and willingness to make timely decisions
  • Excellent planning, organizing, and prioritizing work activities, using time efficiently and develop realistic action plans
  • Ability to respond effectively to the most sensitive inquiries or complaints
  • Ability to multi-task effectively and efficiently
  • Must be self-motivated
  • Ability to work within the Ungerboeck Event Management software (EBMS) application (after training)
  • Ability to identify and resolve problems in a timely manner, gathers and analyzes information accurately and skillfully
  • Must be energetic, forward-thinking, creative individual with high ethical standards
  • Ability and willingness to work irregular schedules and hours in fast-paced environment
  • Must portray an appropriate professional image and attitude
  • Strong computer skills
  • While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance
  • The employee must occasionally lift and/or move up to 50 pounds.

Responsibilities

  • Act as a liaison between clients and PCC/ASM Global departments & PCC/ASM Global service partners.
  • Conduct and attend client site visits, pre-conference, planning, and post event meetings.
  • Assess customer needs, obtains and organizes detailed information and requirements from customers, and manages the event as it relates to production internally.
  • Provide exceptional customer service, hospitality, and prompt attention to the customers’ needs.
  • Provide timely and accurate information necessary to produce the event.
  • Manage multiple events and phases of event production.
  • Act as key contact with the customer for communication and logistical requirements.
  • Coordinate and distribute customer event specifications with internal departments.
  • Develop and adhere to event policies and standard operating procedures for the department.
  • Create and develop event manifests, work orders, assist customers with room sets, A/V requirements, food & beverage recommendations, and labor needs.
  • Ensure clients and contractors follow contractual terms and facility guidelines.
  • Plan and review client and contractor event specifications, including all requirements and deadlines.
  • Monitor events to ensure the event runs according to plan.
  • Collaborate with the Philadelphia Visitors and Convention Bureau (PCVB), contractors, and internal partners.
  • Manage event related decisions based on PCC/ASM Global policies and standard operating procedures.
  • Maintain awareness and knowledge of surroundings to prevent accidents, specifically while on the exhibit hall floor.
  • Oversee equipment rentals of PCC/ASM Global owned equipment to clients, including chairs, tables, risers.
  • Coordinate assigned events and interfaces with managers of other events scheduled during the same time to avoid any conflicts regarding overall production.
  • Notify Director of Event Management & Business Analysis if facilities or equipment need repair or replacement.
  • Attend and participate in workshops, seminars, meetings, and other training programs to keep well-informed of current industry practices.
  • Accessibility through email, phone, or cell phone 24 hours per day, including holidays, in the event of an emergency impacting the assigned events.
  • Become familiar with and model the operating policies and procedures of the Pennsylvania Convention Center and the PCC/ASM Global Code of Ethics.
  • Operate across several disciplines and navigates through a wide variety of situations.
  • Perform related work as required by job assignment.
  • Work irregular schedule as required overseeing assigned events.
  • Performs other assigned duties as required, functions and special projects as assigned by the Director of Event Management and Business Analysis.
  • Serves as manager on duty as required.

FAQs

What qualifications are required for the Event Manager position?

A Bachelor’s Degree in hospitality, business, facility management, or a related field is required, along with a minimum of 3 years of experience in the hospitality industry and/or customer service and at least 3 years of event planning or production experience. CMP certification is preferred.

Is there a need for specific software knowledge for this role?

Yes, familiarity with the Ungerboeck Event Management software (EBMS) application is required after training.

What are the primary responsibilities of the Event Manager?

The Event Manager is responsible for planning, directing, organizing, and coordinating event activities, acting as a liaison between clients and various departments, managing event logistics, and ensuring customer satisfaction throughout the entire event process.

Will the Event Manager need to work irregular hours?

Yes, the Event Manager must be willing to work irregular schedules and hours as required, especially during assigned events.

Is travel required for the Event Manager position?

While travel is not explicitly mentioned, conducting client site visits and attending meetings might require local travel depending on client needs.

What are the key skills necessary for this role?

Essential skills include exceptional interpersonal, organizational, communication, and negotiation skills, as well as excellent business judgment, planning abilities, and the capacity to handle multiple tasks effectively.

How physically demanding is the Event Manager role?

The role requires extensive walking and may involve kneeling, climbing to high walkways, and occasionally lifting or moving up to 50 pounds.

What type of events will the Event Manager coordinate?

The Event Manager will coordinate a variety of events as directed by external clients, adapting to different requirements and ensuring all aspects of event production are managed effectively.

Is there support for continuing education or training in this position?

Yes, the Event Manager is encouraged to attend workshops, seminars, meetings, and other training programs to stay informed of current industry practices.

What is the working environment like for this role?

The working environment is fast-paced, and the Event Manager must be prepared to navigate a wide variety of situations while maintaining a professional image and attitude.

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ASM Global

Home to the World's Biggest Moments

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

ASM Global is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments. We produce over 20,000 live events annually, welcoming over 164 million guests each year. As the global leader in content programming and revenue optimization, using the latest data-driven marketing disciplines, our best-in-class management reliably delivers maximum value and profitability for venue owners. Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, is a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-high 40+ certified green venues) are just a couple examples of ASM Global’s impactful, world-friendly outlook. As the global industry leader, we understand the importance of setting an exceptional example, while having a great time doing it.