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Executive Sales Assistant

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Ralph Lauren

29d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Aspen

AI generated summary

  • You should have retail experience, strong communication and interpersonal skills, a proactive mindset, and proficiency in Word, Excel, PowerPoint, Outlook, and SharePoint. Luxury service experience is a plus.
  • You will manage client correspondence, appointments, order follow-ups, support in-store service, and enhance client engagement, all while ensuring discretion and adherence to company policies.

Requirements

  • Past retail selling experience preferred.
  • Interest in and appreciation for luxury and best-in-class service
  • Strong communication and interpersonal skills
  • Proactive thinker who takes initiative.
  • Excellent interpersonal skills with the ability to build and maintain strong working relationships.
  • Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint

Responsibilities

  • Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
  • Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
  • Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
  • Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Sales Professional.
  • Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Sales Professional and the brand.
  • Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a “one team focused on the customer” mindset.
  • Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
  • Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
  • Ensures all client information is captured in the concierge app.
  • Handles sensitive and confidential with upmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

FAQs

What is the pay range for the Executive Sales Assistant position?

The pay range for the Executive Sales Assistant position is $14.42 - $18 per hour, with actual pay dependent on experience and geographic location.

What are the essential duties of the Executive Sales Assistant?

The essential duties include supporting client correspondence, appointment booking, order follow-up, facilitating product needs, personalized outreach to clients, and ensuring client information is captured in the concierge app, among other responsibilities.

Is prior retail experience required for this position?

While past retail selling experience is preferred, it is not explicitly required.

What skills are necessary for the Executive Sales Assistant role?

Necessary skills include strong communication and interpersonal skills, proactive thinking, initiative, and proficiency in computer applications like Word, Excel, PowerPoint, Outlook, and SharePoint.

What type of company culture does Ralph Lauren promote?

Ralph Lauren promotes a culture of inclusion by amplifying voices and perspectives, fostering a sense of belonging, and ensuring fairness for all employees.

Where is this job located?

The Executive Sales Assistant position is located in Aspen, Colorado, United States.

What type of experience should candidates have for this role?

Candidates should have an interest in luxury and best-in-class service, along with excellent interpersonal skills to build and maintain strong working relationships.

Will the Executive Sales Assistant be responsible for handling sensitive information?

Yes, the Assistant will handle sensitive and confidential information with the utmost discretion and must adhere to company policies and ethical standards.

Does the position involve client engagement and follow-up?

Yes, the position involves establishing processes for client engagement and follow-up related to key product arrivals, selling events, and important client milestones.

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Ralph Lauren

“Be anything you want to be. And be many things.” – Ralph Lauren

Fashion & Arts
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Ralph Lauren is a globally renowned fashion brand that epitomises timeless elegance and iconic style. With a rich heritage spanning several decades, Ralph Lauren has become synonymous with luxury and sophistication. The brand offers a wide range of products, including clothing, accessories, fragrances, and home furnishings, all reflecting impeccable craftsmanship and attention to detail. Known for its classic designs and impeccable quality, Ralph Lauren has established itself as a symbol of refined taste and effortless sophistication. With a commitment to delivering exceptional products and exceptional customer experiences, Ralph Lauren continues to inspire and captivate fashion enthusiasts around the world.