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Expert - OFR

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DHL

Nov 6

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Chennai

Requirements

  • Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
  • 3 – 6 years of job experience from BPO or logistics domain - Preferred
  • Good knowledge in MS office
  • Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills.
  • Exposure to working with Enterprise Resource Platforms (ERPs) -
  • Detail oriented
  • Good logical reasoning skills
  • High level of customer centricity

Responsibilities

  • To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
  • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
  • Deliver a high level of service quality through timely and accurate completion of services.
  • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
  • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
  • Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

FAQs

What is the job title for this position?

The job title is Expert – Ocean Freight (OFR).

Where is the job location for this position?

The job location is Chennai.

What type of organization is DHL Global Forwarding?

DHL Global Forwarding is a Great Place to Work certified organization and was recognized as one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

What are the key responsibilities of this role?

Key responsibilities include executing various activities related to ocean freight, such as shipment creation, document upload, tracking milestones, and communicating with customers/brokers.

What qualifications are required for this position?

A Bachelor's degree is required, preferably in logistics, industrial engineering, or management. Additionally, 3-6 years of experience in the BPO or logistics domain is preferred.

Are there any preferred skills for applicants?

Preferred skills include good knowledge of MS Office, effective English communication skills, exposure to ERPs, detail orientation, logical reasoning skills, and a high level of customer centricity.

What benefits are offered with this position?

Benefits include competitive compensation, performance-based incentives, training and development opportunities, flexible work arrangements, generous paid time off, comprehensive medical insurance, and a recognition and engagement culture.

Do we support remote work?

Yes, we do support remote work but in a hybrid format.

Is there any specific language requirement for this position?

Effective English communication skills are required, and for specific locations like Bogota and Chengdu, Spanish and Mandarin language skills are preferred.

How does DHL Global Forwarding support employee development?

DHL Global Forwarding empowers employees to learn and grow through training that provides knowledge, skills, and abilities for personal and professional development.

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.

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