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Eyewear Customer Service/Sales Advisor

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MyEyeDr.

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Front Royal

AI generated summary

  • You should have customer service or sales experience, a proactive problem-solving attitude, a willingness to learn, a goal-oriented mindset, and a friendly, collaborative approach to patient care.
  • You will assist patients in eyewear selection, provide exceptional customer service, explain insurance benefits, collaborate with the optometrist, and meet sales goals through relationship building.

Requirements

  • Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
  • A proactive approach to problem solving with an entrepreneurial spirit
  • Willing to learn about industry, product, and services
  • Ability to sell with a desire to meet office goals with a “can do” attitude
  • Friendly, caring, and patient-centric person who thrives in a fast-paced environment
  • Team player who is willing to collaborate to provide the best patient experience

Responsibilities

  • Provide patients with exceptional customer service by understanding and advising the patient’s needs
  • Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
  • Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
  • Provide patients with comprehensive explanation of insurance benefits
  • Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
  • Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
  • Collaborate with doctor(s) and team members to provide seamless patient experience
  • Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
  • Participate in other office duties as assigned

FAQs

Is prior optical experience required for this position?

No, prior optical experience is not required. We provide training and tools needed to succeed in the role.

What are the typical working hours for this role?

Some weekend and evening shifts may be required, but specific working hours may vary based on the office schedule.

What kind of training will be provided?

You will receive role-specific training programs to help you learn about the industry, products, and services.

Are there opportunities for career growth within the company?

Yes, there are opportunities for growth and development through training programs and potential advancement within the company.

What kind of benefits do you offer?

The role includes a comprehensive benefits package, including medical and dental coverage, tax-free savings plans, life insurance, vision coverage, a 401(k) with a competitive company match, and PTO from day one.

Is there a commission or bonus structure for this role?

Yes, there is an opportunity to earn bonuses and commission, depending on specific role criteria.

Do you provide discounts on eyewear products for employees?

Yes, employees receive discounts on MyEyeDr. products as part of the benefits package.

What qualities are you looking for in a candidate?

We are looking for friendly, caring, patient-centric individuals who thrive in a fast-paced environment and are willing to collaborate with team members.

Will I need to assist with any optometric tasks?

Yes, you will complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.

Is previous retail or sales experience beneficial for this position?

Yes, experience in a customer-facing or sales-related position (such as retail or hospitality) is preferred, but not strictly required.

We Share Your Vision

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

MyEyeDr. empowers our patients to live their best lives by providing comprehensive eye care and an expansive selection of eye wear solutions. Our trusted community of doctors and team members make personalized vision healthcare accessible for everyone. Together, we are committed to giving the gift of great vision, helping our patients see and do more. Founded by Sue Downes in 2001, we’ve grown to more than 800 offices across 28 states. Alongside our exponential growth, our employees have built meaningful careers helping patients see and look their best.

Benefits

  • Healthcare and accounts

    Medical, Dental, MyVisionCare (free annual exam, annual allowance for contacts or glasses, and product discounts), Health Savings Account, Flexible Spending Accounts

  • Retirement

    401(k) plan, Up to 4% match of eligible annual salary

  • Wellbeing programs

    Employee Assistance Program, Health coaching, Tobacco cessation program, Weight loss program

  • Paid time off

    Paid holidays, Paid vacation, Leaves of absence

  • Incentive and bonuses

    Additional compensation for outstanding achievements, Potential for monthly and quarterly incentives and bonuses

  • Protection benefits

    Life and AD&D insurance, Short- and Long-Term Disability, Critical illness insurance, Hospital indemnity, Accident insurance, Idenity theft protection, Legal services