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Eyewear Customer Service/Sales Advisor

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MyEyeDr.

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Michigan City

AI generated summary

  • You should have customer service or sales experience, a proactive problem-solving attitude, a willingness to learn, a friendly demeanor, and be a collaborative team player focused on patient care.
  • You will assist patients with eyewear selection, explain insurance benefits, ensure exceptional service, collaborate with the team, and perform tasks to achieve sales goals and enhance patient experience.

Requirements

  • Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
  • A proactive approach to problem solving with an entrepreneurial spirit
  • Willing to learn about industry, product, and services
  • Ability to sell with a desire to meet office goals with a “can do” attitude
  • Friendly, caring, and patient-centric person who thrives in a fast-paced environment
  • Team player who is willing to collaborate to provide the best patient experience

Responsibilities

  • Provide patients with exceptional customer service by understanding and advising the patient’s needs
  • Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
  • Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
  • Provide patients with comprehensive explanation of insurance benefits
  • Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
  • Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
  • Collaborate with doctor(s) and team members to provide seamless patient experience
  • Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
  • Participate in other office duties as assigned

FAQs

Do I need prior optical experience to apply for this position?

No, prior optical experience is not required, as training and tools will be provided to help you learn about the industry.

What are the work hours for this role?

Some weekend and evening shifts are required, but specific work hours will be discussed during the interview.

Will I receive training for this job?

Yes, you will receive training and tools needed to understand the eyewear industry and provide exceptional customer service.

Is there an opportunity for career growth in this position?

Yes, there are role-specific training programs and opportunities for career development within the company.

Are bonuses and commissions available for this role?

Yes, employees have the opportunity to earn bonuses and commission based on role-specific metrics.

What benefits are included in the comprehensive benefits package?

The benefits package includes medical and dental coverage, tax-free savings plans, life insurance, vision coverage, associate discounts, and a competitive 401(k) match.

How can I contribute to the patient experience in this role?

You will provide personalized eyecare, assist patients with eyewear selection, and collaborate with team members and doctors to enhance the patient experience.

What kind of environment will I be working in?

You will be working in a fast-paced, fun, and inclusive environment as part of a collaborative team focused on providing quality care to patients.

Is MyEyeDr. an equal opportunity employer?

Yes, MyEyeDr. is an Equal Opportunity Employer and does not tolerate discrimination or harassment based on legally protected characteristics.

We Share Your Vision

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

MyEyeDr. empowers our patients to live their best lives by providing comprehensive eye care and an expansive selection of eye wear solutions. Our trusted community of doctors and team members make personalized vision healthcare accessible for everyone. Together, we are committed to giving the gift of great vision, helping our patients see and do more. Founded by Sue Downes in 2001, we’ve grown to more than 800 offices across 28 states. Alongside our exponential growth, our employees have built meaningful careers helping patients see and look their best.

Benefits

  • Healthcare and accounts

    Medical, Dental, MyVisionCare (free annual exam, annual allowance for contacts or glasses, and product discounts), Health Savings Account, Flexible Spending Accounts

  • Retirement

    401(k) plan, Up to 4% match of eligible annual salary

  • Wellbeing programs

    Employee Assistance Program, Health coaching, Tobacco cessation program, Weight loss program

  • Paid time off

    Paid holidays, Paid vacation, Leaves of absence

  • Incentive and bonuses

    Additional compensation for outstanding achievements, Potential for monthly and quarterly incentives and bonuses

  • Protection benefits

    Life and AD&D insurance, Short- and Long-Term Disability, Critical illness insurance, Hospital indemnity, Accident insurance, Idenity theft protection, Legal services