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Eyewear Customer Service/Sales Advisor

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MyEyeDr.

27d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Smyrna

AI generated summary

  • You should have customer service or sales experience, a proactive problem-solving approach, a willingness to learn, a sales-driven attitude, be patient-centric, and thrive in a fast-paced team environment.
  • You will assist patients with eyewear selection, provide exceptional service, explain insurance benefits, collaborate with the team, and perform optometric tasks to ensure a smooth patient experience.

Requirements

  • Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
  • A proactive approach to problem solving with an entrepreneurial spirit
  • Willing to learn about industry, product, and services
  • Ability to sell with a desire to meet office goals with a “can do” attitude
  • Friendly, caring, and patient-centric person who thrives in a fast-paced environment
  • Team player who is willing to collaborate to provide the best patient experience

Responsibilities

  • Provide patients with exceptional customer service by understanding and advising the patient’s needs
  • Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
  • Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
  • Provide patients with comprehensive explanation of insurance benefits
  • Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
  • Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
  • Collaborate with doctor(s) and team members to provide seamless patient experience
  • Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
  • Participate in other office duties as assigned

FAQs

Do I need prior optical experience to apply for the Eyewear Customer Service/Sales Advisor position?

No, prior optical experience is not required. You will receive training and tools needed to succeed in this role.

What are the main responsibilities of an Eyewear Customer Service/Sales Advisor?

Key responsibilities include providing exceptional customer service, assisting patients in eyewear selection, explaining insurance benefits, measuring and fitting eyeglasses, and collaborating with team members and doctors.

Are there any specific working hours required for this position?

Yes, some weekend and evening shifts are required for this role.

What qualifications are expected from applicants?

Applicants should have experience in a customer-facing or sales position, a proactive approach to problem solving, a willingness to learn about the industry and products, and a friendly, patient-centric attitude.

Is there an opportunity for career growth in this position?

Yes, there are growth opportunities through role-specific training programs and the potential to earn bonuses and commissions.

What benefits are offered to employees in this role?

Employees can access a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, vision coverage, and associate discounts on products, along with a 401(k) plan and accrued PTO from day one.

How does MyEyeDr. ensure a positive work environment?

MyEyeDr. promotes a fun, inclusive, and collaborative team environment focused on connecting patient needs with associate care and fostering personal and professional growth.

What is the company's approach to diversity and equal opportunity?

MyEyeDr. is an Equal Opportunity Employer, ensuring consideration for employment without discrimination based on race, gender, age, disability, and other legally protected categories.

What should I do if I am interested in applying?

If you are inspired by a career focused on helping others and providing quality care, we encourage you to apply and start your journey with MyEyeDr.

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MyEyeDr.

We Share Your Vision

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

MyEyeDr. empowers our patients to live their best lives by providing comprehensive eye care and an expansive selection of eye wear solutions. Our trusted community of doctors and team members make personalized vision healthcare accessible for everyone. Together, we are committed to giving the gift of great vision, helping our patients see and do more. Founded by Sue Downes in 2001, we’ve grown to more than 800 offices across 28 states. Alongside our exponential growth, our employees have built meaningful careers helping patients see and look their best.

Benefits

  • Healthcare and accounts

    Medical, Dental, MyVisionCare (free annual exam, annual allowance for contacts or glasses, and product discounts), Health Savings Account, Flexible Spending Accounts

  • Retirement

    401(k) plan, Up to 4% match of eligible annual salary

  • Wellbeing programs

    Employee Assistance Program, Health coaching, Tobacco cessation program, Weight loss program

  • Paid time off

    Paid holidays, Paid vacation, Leaves of absence

  • Incentive and bonuses

    Additional compensation for outstanding achievements, Potential for monthly and quarterly incentives and bonuses

  • Protection benefits

    Life and AD&D insurance, Short- and Long-Term Disability, Critical illness insurance, Hospital indemnity, Accident insurance, Idenity theft protection, Legal services