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Eyewear Customer Service/Sales Advisor

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MyEyeDr.

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Memphis

AI generated summary

  • You should have experience in customer service or sales, a proactive problem-solving approach, a willingness to learn, a friendly demeanor, and be a collaborative team player in a fast-paced setting.
  • You will provide exceptional customer service, assist in eyewear selection, explain insurance benefits, collaborate with staff, and perform optometric tasks to enhance the patient experience.

Requirements

  • Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
  • A proactive approach to problem solving with an entrepreneurial spirit
  • Willing to learn about industry, product, and services
  • Ability to sell with a desire to meet office goals with a “can do” attitude
  • Friendly, caring, and patient-centric person who thrives in a fast-paced environment
  • Team player who is willing to collaborate to provide the best patient experience

Responsibilities

  • Provide patients with exceptional customer service by understanding and advising the patient’s needs
  • Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
  • Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
  • Provide patients with comprehensive explanation of insurance benefits
  • Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
  • Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
  • Collaborate with doctor(s) and team members to provide seamless patient experience
  • Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
  • Participate in other office duties as assigned

FAQs

Do I need previous optical experience to apply for this position?

No, previous optical experience is not required. Training and tools will be provided to help you learn about the industry.

What are the general working hours for this role?

The role requires some weekend and evening shifts, but specific hours may vary based on the office's schedule.

Is there an opportunity for bonuses or commission?

Yes, you may have the opportunity to earn bonuses and commission specific to this role.

What types of benefits are offered to employees?

Employees can participate in a comprehensive benefits package that includes medical and dental coverage, tax-free savings plans, life insurance, and more.

Will I be required to assist with tasks related to optometry?

Yes, you will complete optometric tasks in partnership with the Office Optometrist to best serve the patients and their selected lenses or frames.

Does MyEyeDr. have a commitment to diversity and inclusion?

Yes, MyEyeDr. is an Equal Opportunity Employer and does not tolerate discrimination or harassment based on various characteristics, fostering a diverse and inclusive work environment.

What skills are ideal for this role?

Ideal candidates are friendly, patient-centric, proactive in problem-solving, and possess a "can do" attitude while thriving in a fast-paced environment.

How can I grow my career within MyEyeDr.?

You can grow and develop your career through role-specific training programs and opportunities for advancement within the company.

Will I receive paid time off?

Yes, you will accrue paid time off (PTO) and paid holidays from day one of employment.

What is the company philosophy regarding patient care?

MyEyeDr.'s mission is to deliver exceptional, personalized experiences to each patient, helping them see, look, and be their best.

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MyEyeDr.

We Share Your Vision

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

MyEyeDr. empowers our patients to live their best lives by providing comprehensive eye care and an expansive selection of eye wear solutions. Our trusted community of doctors and team members make personalized vision healthcare accessible for everyone. Together, we are committed to giving the gift of great vision, helping our patients see and do more. Founded by Sue Downes in 2001, we’ve grown to more than 800 offices across 28 states. Alongside our exponential growth, our employees have built meaningful careers helping patients see and look their best.

Benefits

  • Healthcare and accounts

    Medical, Dental, MyVisionCare (free annual exam, annual allowance for contacts or glasses, and product discounts), Health Savings Account, Flexible Spending Accounts

  • Retirement

    401(k) plan, Up to 4% match of eligible annual salary

  • Wellbeing programs

    Employee Assistance Program, Health coaching, Tobacco cessation program, Weight loss program

  • Paid time off

    Paid holidays, Paid vacation, Leaves of absence

  • Incentive and bonuses

    Additional compensation for outstanding achievements, Potential for monthly and quarterly incentives and bonuses

  • Protection benefits

    Life and AD&D insurance, Short- and Long-Term Disability, Critical illness insurance, Hospital indemnity, Accident insurance, Idenity theft protection, Legal services