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Facilities Quality and Compliance Officer

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Worcestershire Acute Hospitals NHS Trust

Oct 5

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Facilities Management
  • Worcester

Requirements

  • Proficient in the use of MiCad Auditing software
  • Ensure monitoring data is recorded, analysed and reviewed; and appropriate action plans made and auditing action taken
  • Design and produce reports and business information as required, recognising that such information will be used at all levels of management up to the Trust Board
  • Report to the Head of Facilities on all service providers success or otherwise in achieving the National Standards for cleanliness in NHS Hospitals, or their contractual obligations
  • Contribute to the improvement of services by service providers for domestic and portering services, which could be external contractors or NHS in-house teams
  • The post holder will have to work to a number of deadlines imposed by the Trust and departmental objectives
  • Progress action plans to completion of remedial work and other repair/development tasks
  • Develop and maintain good relationships with client, users, contractors, Facilities Services Management and Estates Management
  • Assist staff within the Facilities Management Team in order that they may be more effective and efficient in the provision of quality services
  • Suggest quality and cost improvements for all services in an advisory capacity and assist in their implementation
  • Provide an IT service in relation to the design, implementation and reporting of service and project performance
  • Be involved in measuring the outcomes of the existing service delivery and the development of new standards
  • Assist in special projects as required; ie waste segregation, recycling and environmental initiatives
  • Operate within the departmental budget
  • Be familiar with and abide by Trust policies and procedures
  • Be able to work flexibly during the normal working week and also at evenings and at weekends in accordance with the needs of the service

Responsibilities

  • Develop and implement procedures to monitor performance of services in accordance with Service Level Agreements and external contracts. This will include domestic service, portering service, ward kitchen inspections, linen hire service, and facilities service contracts. Proficient in the use of MiCad Auditing software. Ensure monitoring data is recorded, analysed and reviewed; and appropriate action plans made and auditing action taken. Design and produce reports and business information as required, recognising that such information will be used at all levels of management up to the Trust Board. Report to the Head of Facilities on all service providers success or otherwise in achieving the National Standards for cleanliness in NHS Hospitals, or their contractual obligations. Contribute to the improvement of services by service providers for domestic and portering services, which could be external contractors or NHS in-house teams. The post holder will have to work to a number of deadlines imposed by the Trust and departmental objectives. Progress action plans to completion of remedial work and other repair/development tasks. Develop and maintain good relationships with client, users, contractors, Facilities Services Management and Estates Management. Assist staff within the Facilities Management Team in order that they may be more effective and efficient in the provision of quality services. Suggest quality and cost improvements for all services in an advisory capacity and assist in their implementation. Provide an IT service in relation to the design, implementation and reporting of service and project performance. Be involved in measuring the outcomes of the existing service delivery and the development of new standards. Assist in special projects as required; ie waste segregation, recycling and environmental initiatives. Operate within the departmental budget. Be familiar with and abide by Trust policies and procedures. Be able to work flexibly during the normal working week and also at evenings and at weekends in accordance with the needs of the service.

FAQs

What is the primary responsibility of the Facilities Quality and Compliance Officer?

The primary responsibility is to develop and implement procedures to monitor the performance of services in accordance with Service Level Agreements and external contracts across various facility services.

What software should the Facilities Quality and Compliance Officer be proficient in?

The officer should be proficient in the use of MiCad Auditing software.

Who does the Facilities Quality and Compliance Officer report to?

The officer reports to the Head of Facilities regarding the success of service providers in achieving National Standards for cleanliness and their contractual obligations.

What types of services will the Facilities Quality and Compliance Officer monitor?

The officer will monitor domestic services, portering services, ward kitchen inspections, linen hire services, and facilities service contracts.

What is required in terms of reporting and data analysis?

The officer is required to record, analyze, and review monitoring data and develop appropriate action plans, producing reports and business information for all levels of management.

Will the Facilities Quality and Compliance Officer be involved in special projects?

Yes, the officer will assist in special projects such as waste segregation, recycling, and environmental initiatives.

Are there flexible working hours for this position?

Yes, the officer will need to work flexibly during the normal working week, as well as during evenings and weekends as required by the service.

How important is relationship building in this role?

Building good relationships with clients, users, contractors, and management is very important for effective service provision.

Is the Facilities Quality and Compliance Officer expected to adhere to budget constraints?

Yes, the officer is expected to operate within the departmental budget.

What type of improvements is the officer encouraged to suggest?

The officer is encouraged to suggest quality and cost improvements for all services in an advisory capacity and to assist in their implementation.

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Worcestershire Acute Hospitals NHS Trust

We run the Alexandra Hospital in Redditch; Kidderminster Hospital & Treatment Centre and Worcestershire Royal Hospital.

Science & Healthcare
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

Worcestershire Acute NHS Trust provides a comprehensive range of healthcare services across Worcestershire, including emergency care, surgery, and outpatient services. Their ultimate mission is to deliver high-quality, compassionate care to all patients, ensuring safety and improving health outcomes. Their purpose is to support the health and well-being of their community through dedicated service, innovation, and continuous improvement in patient care.

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