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FIELD COACH TRAINER - CLIENTELING

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Louis Vuitton

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Madrid

AI generated summary

  • You must have coaching experience, retail operations knowledge, strong communication skills, and the ability to train teams and analyze client interactions. Adaptability and relationship-building are essential.
  • You will coach and train staff in-store, analyze team performance, support managers, provide feedback, manage training records, and ensure consistent onboarding while driving clienteling initiatives.

Requirements

  • OVERALL MISSION
  • As a Field Coach Trainer your mission is to support and develop retail teams in delivering the client experience to the benefit of store business with a focus on improving clienteling.
  • Your role is to partner up with Store Manager(s) to deliver the training path, enable retail teams to enhance client experience and develop skills to engage our clients.
  • REQUIREMENTS
  • Proven experience in a coaching role.
  • Strong understanding of retail operations and processes.
  • Exceptional communication and interpersonal skills.
  • Ability to analyze and improve client interactions.
  • Experience in training and developing team members.
  • Capable of building and maintaining relationships.
  • High attention to detail and follow through.
  • Flexibility to adapt to changing priorities.
  • Ability to work collaboratively with Store Management.
  • Understanding of training tools and methodologies.
  • Demonstrated ability to interpret and act on data to drive performance.

Responsibilities

  • As part of the Country training team, you translate and execute the corporate training strategy within your defined store(s), partnering with Store Manager(s). You define the roll-out plan to best contribute to business growth, answering to the needs of the store(s) through selling skills, product training and active coaching.
  • You will spend about 80% of your time in stores, between coaching and in-store training in small groups.
  • Lead a culture of in-store coaching, with a priority on Client Advisors according to their needs on Clienteling.
  • You will observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to draw out their own solution to improve and develop on clienteling techniques.
  • You will support Store Managers in building individual coaching plans after performing gap analysis of their teams, and in coaching their teams on selling skills through coaching the coach.
  • Provide on-going feedback to Store Managers and HR on the performance/progress of individual team members.
  • Leverage on Voice results to coach individuals and support the store to improve root cause of dissatisfaction.
  • Drive key training initiatives, e.g. “Client Experience”, through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognition.
  • Ensure the Store Management team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed.
  • Manage and monitor the quality and impact of all in-store training via follow up, partnering with the Store Management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.
  • Identify potential training talent within the store to develop and partner in coaching others.
  • Manage the in-store “LMS”, ensuring all training is recorded and that Store Management is fully proficient in this tool.
  • Ensure a consistent on-boarding for all new starters.
  • Liaise with HR to ensure proactive planning for new employees.
  • Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction.
  • Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs.
  • Lead by example in terms of the company’s policies and procedures.
  • Exemplary personal service and Louis Vuitton grooming standards.

FAQs

What is the main mission of a Field Coach Trainer?

The main mission of a Field Coach Trainer is to support and develop retail teams in delivering the client experience to enhance store business, with a strong focus on improving clienteling.

How much time will the Field Coach Trainer spend in stores?

The Field Coach Trainer will spend about 80% of their time in stores, dedicated to coaching and in-store training in small groups.

What are the primary duties of the Field Coach Trainer?

The primary duties include translating and executing the corporate training strategy, leading in-store coaching, observing client interactions, providing feedback, and ensuring effective onboarding for new team members.

What does the Field Coach Trainer do to support Store Managers?

The Field Coach Trainer supports Store Managers by building individual coaching plans, conducting gap analyses, and coaching their teams on selling skills.

How does the Field Coach Trainer facilitate onboarding for new employees?

The Field Coach Trainer ensures a consistent onboarding process for all new starters, liaises with HR for proactive planning, and provides regular feedback on progress to the individual, their Manager, and HR.

What is the significance of clienteling in this role?

Clienteling is crucial in this role as it focuses on developing team members' skills to engage clients effectively, enhancing the overall client experience.

Are there any responsibilities regarding training talent within the store?

Yes, the Field Coach Trainer is responsible for identifying potential training talent within the store and developing them to support and coach others.

How does the Field Coach Trainer manage training quality and effectiveness?

They manage and monitor the quality and impact of all in-store training through follow-ups, observing implementation, and ensuring retention of training content.

What is the expectation for sharing experiences among stores?

The Field Coach Trainer acts as a platform for sharing experiences and best practices related to coaching initiatives and programs among the stores.

What are the grooming standards expected of a Field Coach Trainer?

The Field Coach Trainer is expected to lead by example in adhering to the company’s policies, procedures, exemplary personal service, and Louis Vuitton grooming standards.

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Louis Vuitton

Fashion & Arts
Industry
10,001+
Employees
1854
Founded Year

Mission & Purpose

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create... Every journey is unique. Today, Louis Vuitton invites you to discover your own.