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Field Enforcement Officer

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Capita

24d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Liverpool
    Remote
  • Quick Apply

AI generated summary

  • You must have a full UK driving licence, strong communication skills, problem-solving abilities, attention to detail, tech-savviness, flexibility for travel and hours, and customer-facing experience.
  • You will visit unlicensed addresses, communicate licensing requirements, manage payment plans, record outcomes via mobile tech, work independently, and occasionally attend court.

Requirements

  • Full UK Driving Licence (Essential)
  • Strong communication skills and the ability to engage with people from all backgrounds
  • Ability to stay calm, professional and resilient in a range of customer situations
  • Problem‑solving mindset with good judgement
  • High attention to accuracy when recording information
  • Ability to work independently and manage your own schedule
  • Comfort with technology, including mobile devices and apps
  • A positive attitude and willingness to learn
  • Mobility and readiness to travel locally throughout the L postcode area
  • Schedule flexibility to work required evening and weekend hours
  • Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.

Responsibilities

  • Visit addresses where no TV licence is recorded
  • Communicate clearly and professionally with customers
  • Explain licensing requirements and available options
  • Set up and manage payment plans where appropriate
  • Accurately record visit outcomes using mobile technology
  • Work independently and make sound decisions on the ground
  • Occasionally attend court as part of the enforcement process

FAQs

What is the salary for the Field Enforcement Officer position?

The salary for the Field Enforcement Officer position is £31,650 per year.

Is a company car provided for this role?

Yes, a company car is provided for work and personal use, or you can opt for an annual car allowance of £3,700.

What are the working hours for this position?

Field Officers work a flexible 36.5-hour week, including 12 hours between 4pm and 9pm on weekdays or at any time over the weekend.

Where will I be working as a Field Enforcement Officer?

You will be working locally across Liverpool and must live in L postcode areas to be considered for this role.

What type of training will I receive?

You will receive full training to support you in your role as a Field Enforcement Officer.

What benefits are provided with this position?

Benefits include a generous holiday allowance, pension, life assurance, paid volunteering day, and access to discounts, wellbeing support, and family-friendly policies.

Is experience required for this role?

Yes, experience in customer-facing roles is essential for this position.

What skills are necessary for applying for this job?

You will need strong communication skills, a problem-solving mindset, attention to accuracy, and the ability to work independently and manage your own schedule.

Will I need to attend court as part of my duties?

Yes, you may occasionally need to attend court as part of the enforcement process.

How can I apply for this position?

You can apply for this position by clicking on the 'Apply now' button to fill out a short application.

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Consulting
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Employees
1984
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Mission & Purpose

Capita is a leading outsourcing and professional services company based in the UK. They provide a wide range of services to both public and private sector clients, including customer service, business process outsourcing, technology solutions, and consulting services. Capita's ultimate mission is to transform and improve the services and operations of their clients, helping them become more efficient, agile, and customer-centric. Their purpose lies in delivering innovative solutions and expertise that drive business growth, improve service delivery, and enhance the overall experience for their clients and their customers. By leveraging their capabilities in technology, data analytics, and process optimisation, Capita aims to be a trusted partner that enables organisations to thrive and succeed in a rapidly evolving business landscape.

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