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Field Sales Executive - Gauteng

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DHL

10d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Johannesburg
    Remote

AI generated summary

  • You need Matric, a commercial qualification, 3 years of field sales experience, a valid driver's license, and strong negotiation and communication skills.
  • You will visit clients, build relationships, identify new business opportunities, manage customer concerns, and maintain sales data in CRM, while achieving specific sales targets and planning visits weekly.

Requirements

  • Matric / Grade 12
  • Commercial Degree/Diploma or related
  • 3 years previous experience in Field Sales within related industry
  • Valid Drivers License and own reliable transport
  • Strong negotiation and communication skills (verbal and written)

Responsibilities

  • Ensure to visit all clients in respective base within the 90-day call cycle
  • Build revenue streams with current customers and evaluate opportunities to increase the relationship through face-to-face visits, problem solving and administrative follow-up
  • New business potential is also to be investigated at all existing clients during visits
  • Ensure to plan and perform 6 client visits per day, existing of maintenance visits, development visits and acquisition visits
  • Ensure that the daily client visits are planned and scheduled a week in advance as far as reasonably possible
  • Responsible for obtaining x4 First Time Buyers (FTBs) per month
  • Continuously uncover opportunities for new business within assigned territory by cultivating leads and utilising your network
  • Develop and implement an approach to secure major account customers (prospects) in the shortest time possible
  • Ensure that the % loss of customers per month remain as low as possible, but never exceed 10%
  • Pro-actively identify any risks to customer relationships and / or SPD figures and intervene accordingly to eliminate potential loss of revenue
  • Responsible to manage customer concerns or complaints timeously and in accordance to DHL procedures in order to limit potential loss of customers
  • Ensure effective pipeline management by upholding a pipeline strength of 40% (of total portfolio revenue) at all times
  • Responsible for growing the Shipments Per Day (SPD) figures according to local / country objectives
  • Responsible to strategically plan and execute best practice (in terms of sales) in order to continuously grow revenue with the respective territory
  • Collaborate with Sales, Finance and Operations teams to maximise sales and revenue growth within territory
  • Ensure that daily updates regarding client visits, client information, sales activity and any other required data are captured using the applicable CRM tools

FAQs

What is the job title for this position?

The job title is Field Sales Executive.

Where is this position located?

This position is located in Gauteng, specifically Johannesburg.

What type of employment is offered for this role?

The role is full-time and permanent.

What are the primary responsibilities of a Field Sales Executive?

The primary responsibilities include visiting clients, building revenue streams, investigating new business potential, ensuring client satisfaction, and managing customer relationships.

What is the expected number of client visits per day for this position?

The Field Sales Executive is expected to plan and perform 6 client visits per day.

What are the minimum educational requirements for this position?

The minimum educational requirement is a Matric/Grade 12, along with a Commercial Degree/Diploma or related qualification.

How much field sales experience is required for this role?

A minimum of 3 years of previous experience in Field Sales within a related industry is required.

Is a valid driver’s license necessary for this position?

Yes, a valid driver’s license and own reliable transport are required.

What are the key skills needed for a Field Sales Executive?

Strong negotiation and communication skills, both verbal and written, are essential for this role.

How does the company handle customer complaints?

The Field Sales Executive is responsible for managing customer concerns or complaints in a timely manner according to DHL procedures.

How will sales activities be documented?

Sales activities and client interactions must be captured using applicable CRM tools.

Are there targets for new business development?

Yes, the Field Sales Executive is responsible for obtaining four First Time Buyers (FTBs) per month and uncovering new business opportunities within the assigned territory.

What collaboration is expected in this role?

The Field Sales Executive will collaborate with Sales, Finance, and Operations teams to maximize sales and revenue growth within the territory.

What is the expected customer retention rate for this position?

The Field Sales Executive should ensure that customer loss remains below 10% per month.

How is the sales pipeline managed in this role?

It is the responsibility of the Field Sales Executive to maintain a pipeline strength of 40% of total portfolio revenue at all times.

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.