Logo of Huzzle

Field Service Engineer

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
    IT & Cybersecurity
  • Madrid
    Remote

AI generated summary

  • You need a degree in a relevant field, hands-on service experience, great communication skills, PC proficiency, a driving license, and strong English abilities.
  • You will install, calibrate, maintain, and repair Electron Microscopes, ensure service quality, build customer relationships, and support commercial efforts while traveling up to 50%.

Requirements

  • Degree in Mechanical, Industrial, Electronics, or equivalent combination of education, technical training, and/or work experience will be considered.
  • Hands on experience in a similar service environment
  • Excellent interpersonal communication both written and oral
  • Ability to work optimally with customers and colleagues in difficult and stressful situations
  • Customer friendliness and a professional demeanour
  • Creative with your approach to troubleshoot/repair, design evaluation and problem-solve
  • PC literacy including MS Office and Outlook.
  • Driving License.
  • English High Level - Speaking, Written and Read.

Responsibilities

  • Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training and/or repairs in Electron Microscopes.
  • Responsible for providing services remote or at site within the agreed conditions; setting accurate priorities.
  • Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
  • Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
  • Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
  • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
  • Responsible for optimisation and accuracy of the provided tools and consignment stock.
  • Drive continuous improvement using our Practical Process Improvement Business System.
  • Flexible working location and schedule with the ability to travel up 50%.

FAQs

What is the work schedule for this position?

The standard work schedule is Monday to Friday.

What environmental conditions should I expect in this role?

You will be required to wear some degree of Personal Protective Equipment (PPE) including safety glasses, gowning, gloves, a lab coat, and ear plugs.

What impact will I have as a Field Service Engineer at Thermo Fisher Scientific?

You will deliver onsite support, exceed customer expectations, and have opportunities for growth within Field Services and across the organization.

What types of tasks will I be responsible for?

You will own and deliver service commitments, complete installations, calibrations, preventative maintenance, training, and repairs in Electron Microscopes.

Is travel required for this position?

Yes, the role requires flexibility in working location and schedule with the ability to travel up to 50%.

What educational qualifications are required for this job?

A degree in Mechanical, Industrial, Electronics, or an equivalent combination of education, technical training, and/or work experience is required.

What kind of experience is preferred for applicants?

Hands-on experience in a similar service environment is preferred.

What skills are essential for the Field Service Engineer position?

Essential skills include excellent interpersonal communication, customer friendliness, creative troubleshooting abilities, PC literacy, and a high level of English proficiency.

What benefits are offered to Field Service Engineers?

Benefits include a company car, company phone, company laptop, bonus, healthcare, Pension Plan, employee assistance program, and more.

How should I communicate with customers while in this role?

You are expected to represent the company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, ensuring a high level of customer allegiance.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.