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Field Service Engineer

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Thermo Fisher Scientific

Jan 27

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
    IT & Cybersecurity
  • Madrid
    Remote

Requirements

  • Degree in Mechanical, Industrial, Electronics, or equivalent combination of education, technical training, and/or work experience will be considered.
  • Hands on experience in a similar service environment
  • Excellent interpersonal communication both written and oral
  • Ability to work optimally with customers and colleagues in difficult and stressful situations
  • Customer friendliness and a professional demeanour
  • Creative with your approach to troubleshoot/repair, design evaluation and problem-solve
  • PC literacy including MS Office and Outlook.
  • Driving License.
  • English High Level - Speaking, Written and Read.

Responsibilities

  • Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training and/or repairs in Electron Microscopes.
  • Responsible for providing services remote or at site within the agreed conditions; setting accurate priorities.
  • Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
  • Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
  • Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
  • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
  • Responsible for optimisation and accuracy of the provided tools and consignment stock.
  • Drive continuous improvement using our Practical Process Improvement Business System.
  • Flexible working location and schedule with the ability to travel up 50%.

FAQs

What is the work schedule for the Field Service Engineer position?

The work schedule is standard from Monday to Friday.

What environmental conditions are expected for this role?

Some degree of Personal Protective Equipment (PPE) is required, including safety glasses, gowning, gloves, lab coat, and ear plugs.

What type of company is Thermo Fisher Scientific?

Thermo Fisher Scientific is a successful, growing global organization with revenues of more than $35 billion, focusing on performance, quality, and innovation.

What specific business area does this role fall under?

This role is part of the Materials and Structural Analysis business, which delivers innovative microscopy, spectroscopy, and microanalysis solutions.

What are the key responsibilities of a Field Service Engineer?

Key responsibilities include completing installations, calibrations, preventative maintenance, training, repairs in Electron Microscopes, and maintaining high customer allegiance.

Are there opportunities for growth in this role?

Yes, there are opportunities to grow within Field Services and across the Thermo Fisher organization.

What benefits are included with this position?

Benefits include a company car, company phone, company laptop, bonus, healthcare, Pension Plan, and an employee assistance program.

What is expected regarding travel for this role?

The position requires flexibility for travel, which could be up to 50%.

What educational background is required for this position?

A degree in Mechanical, Industrial, Electronics, or an equivalent combination of education, technical training, and/or work experience is preferred.

What personal qualities are important for a Field Service Engineer?

Important qualities include excellent interpersonal communication, customer friendliness, professionalism, creativity in problem-solving, and the ability to work under stress.

What language skills are required for this job?

A high level of proficiency in English, including speaking, writing, and reading, is required.

Is a driving license necessary for this role?

Yes, a driving license is required for the Field Service Engineer position.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

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