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Field Service Engr I

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Honeywell

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Engineering
  • Mumbai

AI generated summary

  • You must have a degree/diploma in engineering, 3+ years in Building Automation/Security Systems, strong troubleshooting skills, and the ability to communicate and travel nationally.
  • You will ensure customer satisfaction, lead maintenance teams, manage projects, create sales opportunities, provide technical support, and adhere to Honeywell policies while performing service duties.

Requirements

  • Engineering Graduates/Diploma holders with 3+ years of relevant experience and passion for Building Automation and Security Systems are welcome to apply
  • Expert level of knowledge and experience in BMS, FAS, Front End Applications/Software and Security systems knowledge such as Server/IP based Video Management for CCTV, Access control System. Knowledge of Intrusion Detection System will be an added advantage.
  • Strong fault finding and trouble shooting skills.
  • A good team player with good communication and interpersonal skills.
  • Able to travel to customer sites kingdom-wide
  • Ability to interact and build relationships with customers.
  • Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
  • Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
  • Must be able to work with limited supervision and direct contractors or other service technicians.
  • Ability to manage group of team members to Exceed both Honeywell and customer expectation.
  • Good communication both written and verbal.
  • The ability to work under pressure.
  • Strong commitment to safety and safe working environment.

Responsibilities

  • Ensure delivery of value to Honeywell clients and customers
  • Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
  • The engineer needs to operate effectively under time constraints and pressure from the customer and the business
  • Ability to schedule and plan periodic maintenance service to contract customer base on service contract requirement.
  • To lead a team of technicians to perform the periodic maintenance service and attend to customer’s spot call.
  • Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader
  • Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed
  • To maintain and establish a good working relationship with the customer.
  • To do project management for alteration, additions or retrofit works on service site.
  • Supervision of field installation, cabling in Service projects/Quoted reactive work
  • Create new sales opportunities during the application of the project/service
  • To propose small work quotation for customer and carried out the proposed work on acceptance.
  • Determine equipment and accessory needs for implementation and inform FSL or FSS in time
  • Support FSS or FSL for project cost and progress reporting
  • To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
  • Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
  • To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
  • The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
  • Assist FSS or FSL to achieve service matrix and regional AOP targets.
  • Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.
  • Provide technical support
  • Ensure customer satisfaction
  • Perform service maintenance
  • Supervise a team

FAQs

What is the primary role of a Field Service Engineer I at Honeywell?

The primary role is to design solutions that drive safe living and quality of life, ensure customer satisfaction, and deliver value to Honeywell clients through effective service maintenance and project management.

What qualifications are required for this position?

Engineering Graduates or Diploma holders with 3+ years of relevant experience in Building Automation and Security Systems are required.

Is travel a requirement for the Field Service Engineer I position?

Yes, the role requires the ability to travel to customer sites kingdom-wide.

What kind of technical skills are needed for this job?

Expert knowledge in BMS, FAS, Front End Applications/Software, and Security systems such as Server/IP based Video Management for CCTV and Access Control Systems is needed, along with strong fault-finding and troubleshooting skills.

How important is team collaboration in this role?

Team collaboration is very important as the engineer will lead a team of technicians and needs to maintain good communication and interpersonal skills to build relationships with customers.

Will there be a requirement to work outside of normal working hours?

Yes, the engineer should be available to perform duties outside of normal working hours as per agreed rosters and directions.

What types of projects will the Field Service Engineer I manage?

The engineer will manage alteration, additions, or retrofit works on service sites and supervise field installations and cabling for service projects.

Are there opportunities for sales in this role?

Yes, the engineer is expected to create new sales opportunities during the application of projects and propose small work quotations for customers.

How does Honeywell ensure safety in the workplace?

The engineer is expected to adhere strictly to Honeywell's SOPs and HSE policies in all activities, demonstrating a strong commitment to safety and a safe working environment.

Is there room for professional growth in this position?

Yes, there are opportunities for growth through support for larger-scale projects and developing solutions that meet customer requirements, as well as achieving service matrix and regional AOP targets.

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Honeywell

The future is what we make it!

Manufacturing & Electronics
Industry
10,001+
Employees
1906
Founded Year

Mission & Purpose

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Benefits

  • Medical Insurance

  • ​​​​​​​Parental Leave

  • Life Assurance

  • Retirement Plan