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Financial Counselor - 11am to 11:30pm

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Orlando Health

30d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need 2 years' experience in finance or customer service, proficiency in Microsoft Office, typing skills, 1 year of PC experience, and a High School Diploma or GED.
  • You will register patients, gather financial information, verify insurance benefits, explain payments, collect co-pays, document records, and maintain customer service standards in a hospital setting.

Requirements

  • Two (2) years’ experience in a financial, business office, or customer service environment required.
  • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
  • Typing proficiency.
  • One (1) year PC/Windows experience.
  • High School Diploma or GED required.

Responsibilities

  • Patient registration in the emergency room.
  • The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.
  • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
  • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
  • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
  • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
  • Explains necessary forms and obtains signatures from patient/guarantor.
  • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
  • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
  • Collects for related professional care when appropriate.
  • Documents authorization and benefit information in registration system.
  • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
  • Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
  • Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
  • Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
  • Follows Patient Financial Services policies related to cash handling.
  • Performs basic individual cashiering functions.
  • Collects and inventories patient valuables following policy guidelines.
  • Maintains basic understanding of the medical necessity screening process and appropriate systems.
  • Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
  • Maintains departmental logs for statistical reporting.
  • Consistently meets Quality Assurance standards set by Patient Access and the department.
  • Meets departmental goals regarding collections, productivity and customer service.
  • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.

FAQs

What are the working hours for the Financial Counselor position?

The working hours for the Financial Counselor position are from 11am to 11:30pm.

What are the primary responsibilities of a Financial Counselor?

The primary responsibilities include patient registration in the emergency room, assisting patients and families with payment processes, verifying insurance benefits, and collecting co-pays and deductibles.

What qualifications are required for the Financial Counselor role?

A High School Diploma or GED is required, along with two years of experience in a financial, business office, or customer service environment. Proficiency in Microsoft Office and typing is also necessary.

Is prior experience in healthcare billing or finance required?

While specific experience in healthcare billing is not explicitly mentioned, having experience in a financial or customer service environment is required, which can be applicable in the healthcare context.

What software will I need to use as a Financial Counselor?

The position requires competency in using registration systems, electronic verification tools, and you will need to be proficient in Windows Microsoft Office products.

Will I be responsible for handling cash and patient valuables?

Yes, part of the job includes performing basic cashiering functions and collecting and inventorying patient valuables according to policy guidelines.

What does the organization value in terms of customer service?

Orlando Health places a strong emphasis on providing exemplary customer service, and employees are expected to perform their duties in a manner that meets departmental customer service goals.

Are there opportunities for growth within this position?

Potentially, as the role requires meeting departmental goals regarding collections, productivity, and customer service, which may lead to advancement opportunities depending on performance.

How flexible are the scheduling requirements for this position?

The position requires maintaining flexibility in work schedule availability to allow the department to modify schedules to meet operational needs.

How does the Financial Counselor ensure quality assurance standards are met?

The Financial Counselor is expected to consistently meet the Quality Assurance standards set by Patient Access and the department, which includes adherence to policies and procedures.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.