FAQs
What are the working hours for the Financial Counselor position?
The working hours are from 7:00 PM to 7:30 AM, with 12-hour shifts, three days per week.
Is previous experience required for this role?
Yes, two years of experience in a financial, business office, or customer service environment is required.
What educational background is necessary for this position?
A high school diploma or equivalent is required.
What types of benefits does Orlando Health provide?
Orlando Health offers a comprehensive benefits package that includes career-growing free education programs and well-being services, starting from day one.
Are there specific skills required for this role?
Yes, proficiency in Windows Microsoft Office products (Word, Excel, PowerPoint), typing proficiency, and one year of PC/Windows experience are required.
What type of training will be provided upon hiring?
New employees must complete the Patient Financial Services Orientation program and meet annual educational requirements.
Is this position focused on patient interactions?
Yes, the Financial Counselor interacts directly with patients and their families to assist them with payment processes and insurance-related inquiries.
What is the primary goal of the Financial Counselor?
The primary goal is to ensure that the payment collection process is clearly explained to patients and is as comfortable as possible.
Will I need to handle cash transactions?
Yes, this position includes basic cashiering functions and cash handling responsibilities.
Does the role require knowledge of insurance and reimbursement processes?
Yes, a basic knowledge of third-party reimbursement requirements and regulations is necessary for this position.