Logo of Huzzle

Financial Counselor, Health Central Hospital, Night Shift - 3 days per week

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Orlando

AI generated summary

  • You need a high school diploma, two years in finance or customer service, proficiency in Microsoft Office, typing skills, and one year of PC/Windows experience.
  • You will gather and input patient information, verify insurance, obtain authorizations, explain payments, document details, perform cashier functions, and meet customer service goals.

Requirements

  • High School or equivalent.
  • Must complete Patient Financial Services Orientation program and annual educational requirements.
  • Two (2) years’ experience in a financial, business office, or customer service environment required.
  • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
  • Typing proficiency.
  • One (1) year PC/Windows experience.

Responsibilities

  • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
  • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
  • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
  • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
  • Explains necessary forms and obtains signatures from patient/guarantor.
  • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
  • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
  • Collects for related professional care when appropriate.
  • Documents authorization and benefit information in registration system.
  • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
  • Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
  • Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
  • Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
  • Follows Patient Financial Services policies related to cash handling.
  • Performs basic individual cashiering functions.
  • Collects and inventories patient valuables following policy guidelines.
  • Maintains basic understanding of the medical necessity screening process and appropriate systems.
  • Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
  • Maintains departmental logs for statistical reporting.
  • Consistently meets Quality Assurance standards set by Patient Access and the department.
  • Meets departmental goals regarding collections, productivity and customer service.
  • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
  • Meets federal, state and hospital requirements related to compliance issues.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Attends and participates in department staff meetings and attends other meetings as assigned.
  • Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
  • Meets all corporate and Patient Financial Services annual recertification and education requirements.
  • Assists his/her manager in planning and organizing department activities.

FAQs

What are the working hours for the Financial Counselor position?

The working hours are from 7:00 PM to 7:30 AM, with 12-hour shifts, three days per week.

Is previous experience required for this role?

Yes, two years of experience in a financial, business office, or customer service environment is required.

What educational background is necessary for this position?

A high school diploma or equivalent is required.

What types of benefits does Orlando Health provide?

Orlando Health offers a comprehensive benefits package that includes career-growing free education programs and well-being services, starting from day one.

Are there specific skills required for this role?

Yes, proficiency in Windows Microsoft Office products (Word, Excel, PowerPoint), typing proficiency, and one year of PC/Windows experience are required.

What type of training will be provided upon hiring?

New employees must complete the Patient Financial Services Orientation program and meet annual educational requirements.

Is this position focused on patient interactions?

Yes, the Financial Counselor interacts directly with patients and their families to assist them with payment processes and insurance-related inquiries.

What is the primary goal of the Financial Counselor?

The primary goal is to ensure that the payment collection process is clearly explained to patients and is as comfortable as possible.

Will I need to handle cash transactions?

Yes, this position includes basic cashiering functions and cash handling responsibilities.

Does the role require knowledge of insurance and reimbursement processes?

Yes, a basic knowledge of third-party reimbursement requirements and regulations is necessary for this position.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.